SLow 360 cloud upload
Is anyone else experiencing slow upload of photos to the cloud, even editable previews? Not sure what to do. It seems stuck after uploading a few.
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Yes, the system is painfully slow. The program stopped responding. I restarted and now 360 is saying no internet connection.
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slooow !
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Sadly this is also the case with the mobile app. Over 3 hours for 160 images with a fast mobile connection of 50Mb.
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I can’t get pictures to upload and sync with mobile 360. I wanted to use my iPad to edit photos, but haven’t been able to upload any photos after 3 days. Worthless in its current form.
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Wayne, obviously the photos should upload. You should be contacting support about this. Make sure you specify your hardware specs in the request.
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Wayne, are you uploading from your desktop to the iPad? Are you seeing blurry previews on the iPad? If so, the images have uploaded and partially synced. What this happens on my iPad or iPhone I force quit the ON1 Mobile app then relaunch it and the images are there, properly visible and editable.
It is still a problem and needs to be reported but you may be able to start your editing.
Also, be sure to include the information requested in this article: https://on1help.zendesk.com/hc/en-us/community/posts/360071285072-How-to-submit-problem-reports-for-ON1-Mobile-and-the-360º-service
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First I got blurred images. After 2 days, most look like normal thumbnails on my iPad but am unable to edit any of them. I get a message that says they are not editable.
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Was there any editing done to them before they were uploaded to the cloud? ON1 Mobile does not support all the different filters from ON1 and if any unsupported filters were used, that image will not be editable in the Mobile app.
If you have not done any editing you'll need to contact support as described above.
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I have been reporting this problem ever since 360 release, had a few responses from ON1 none very helpful. Had a lot on problems resetting 360 but was finally successful in clearing all my data off the cloud. I have now republished a few images for test purposes but even with a small number of images it takes forever to upload or retrieve images. Most of the time I just see blurry thumbnails. What concerns me is that ON1 don’t seem to acknowledge there is a problem. This product should not have been released in its current state.
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I removed all published slides, removed and reinstalled the app, and started with 4 images. I then went to edit the images. When I tried editing the first image, I got a message that it wasn’t available for editing. I was able to open and edit the other three. I deleted and republished the first image and was then able to edit it. I haven’t done any additional work with the app, but plan to do so this week.
I am thus far disappointed with Mobile 360. I was expecting a cloud-based app in that would be similar to the desktop app based on the pre-launch messaging. I travel a lot and wanted an easy way to use my iPad and pencil for editing instead of my laptop.
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