Mobile 2020 and GPS
Hello,
it seems that Mobile does not record GPS-data to the image-file. I made some pics with my Galaxy 10 (GPS on) with the Standard Camera - then I changed without changing any setings to Mobile-2020.
Result: standard pics have GPS, On1Mobile no GPS.
What did I wrong ?
Wolfgang
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Just to be clear, you are importing into Mobile pictures taken with the phone's camera app and when they get there the GPS data is gone?
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Wolfgang, If you are taking the pictures with your phone and the GPS settings are not there Location may not be allowed on your phone. To fix it go to Settings then Apps and find On1 Photo, select it then look at the permissions and make sure the Location is not set to denied. If it is set to denied just click on the word Location then set the toggle to either "Allowed" or "Allowed When App is in Use". it should then look like the second picture below. Your GPS data should then save when you take a photo with your phone.
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1- took pics with Mobile, then via 360 into on1-2020.5 -- no GPS data.
2- then took other pics with Samsung Camera and with Lightroom app. Save with Lightroom -- GPS data OK
Regards, Wolfgang
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Thanks, I'm waiting for syncing to finish so I can see what happens with my iPhone.
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Thank you, David for advise. My fault... Now I change the permission setting for Location/GPS...
Regards, Wolfgang
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It's the same here with iPhone and iPad with IOS 13.5.1. Photos taken with the camera of the iPhone have the GPS-data when syncronized with 360, photos taken with the 360 camera don't have the GPS data. In settings - on1 - you don't have the possibility to activate location.
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Michael, The location setting isn't done in the On1 App it is done in the device operating system settings . For IOS see the steps below.
- Launch the Settings app from your Home screen.
- Tap Privacy.
- Tap Location Services.
- Tap the switch next to Location Services to turn them of or on.
That said, I am not seeing the On1 App showing in the list of Apps under location in my Ipad which seems odd. I need to investigate a bit but I'm beginning to think the app isn't requesting location service from the OS when it is installed. When apps are installed on Android the OS displays a message for each service the app is requesting and I don't remember that happening for location when I installed On1 Mobile on my Android. I'll have to uninstall and reinstall to see if I am remembering correctly.
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You are remembering correctly. I'm also a Mac user and I did not see any requests for accessing location services either no did I see it in the list of apps under Location settings.
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Thanks Brian. Do we both need to submit a support ticket for this?
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Thank you David for the advice. But everything is turned on and works with any other application. Also with the build in camera, but not with the 360-camera. The GPS-datas will not be transfered to the On1-Raw on the desktop. I a photo is taken with the "normal" camera, it exports the GPS-data, but not with the 360-camera.
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Michael, Brian's comment a few minutes ago confirms the App isn't requesting Location service from the OS on install. On Android it can still be turned on but not on IOS. We should probably submit support tickets on this.
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Yes, I think we should all report this. If nothing else more reports means more users wanting that feature.
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I agree Brian. I am thinking it must be an oversight by their team. I can't imagine they would think folks wouldn't want location info on photos with their mobile device. Of course stranger things have happened lol
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Just got a response from Stevie on this. If I could add a Faceplam emoji I would.
Hello,
Thank you for contacting ON1 Support.
I've passed along your feedback to our product team.
This functionality may be coming in a future release of the app, I'm not sure.
We will be releasing several updates very soon.
I do not have any more detailed information at this time.
Let us know if you need further assistance. Thanks for choosing and using ON1 Software!Stevie | Tech Support & QA Engineer
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