''My Catalog" missing

Ian Browne

• July 03, 2020 02:28

as per screen shot "my catalog" is not listed (???)

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  Rick Sammartino Community moderator

  • July 03, 2020 02:39
  • Edited

  Ian, I was trying to point you to a suggestion, but the permalink isn't working.

  Here is what I was trying to point you to...

  While starting On1, hold down the Shift key. When the dialogue appears, try selecting the Reset option.

  See if that fixes your Catalogs.

   

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  Rick Sammartino Community moderator

  • July 03, 2020 03:17

  If that didn't help, I suggest that you let tech support know.

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

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  Jean-Benoit DeStaercke

  • January 22, 2022 17:12

  Oui en Français

  Redémarrer ON1 avec shift enfonce

  et choisir restaurer les paramètres ...

  ca fonctionne

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