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on1 360

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15 comments

  • Brian Lawson Community moderator

    How many photos are in that Album?

    I was having problems like that too. Once I did get some stuff published and synced the previews were blurry on the mobile devices. This morning I completely removed everything I had published and and deleted it all from the 360 server then I removed the Mobile program from the iPad & iPhone. After reinstalling the program on them then verifying that both devices were present on the laptop I published an album and everything is working smoothly now. I can see and edit the images I publish. At least so far. ;)

    I recommend starting with small amounts of photos to get things working and reduce the time needed for syncing.

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  • PHIL DYER

    Brian

    Theres only 12 in the album.

    I added 3 photos that I edited to the album yesterday from the main computer. all other photos are accessible and editable etc except the 3 just added.

    shouldnt take over 24 hours to sync- especially when it says it has all synced correctly should it?

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  • Brian Lawson Community moderator

    No, it shouldn't. As I said above, I cleared up the problems I was having by starting over from scratch. Removing everything from the servers so whatever they are hung on is gone, removing and reinstalling the Mobile app, then publishing again. It's worth a try and support may have you go through those steps to troubleshoot the problem if you work with them so why not?

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  • PHIL DYER

    Thanks Brian

    Going to try loading some different photos- I have deleted the ones that are "hanging up"

    will let you know

    really appreciate you getting back

     

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  • PHIL DYER

    tried deleting the entire album, added 3 more off line. Then added to ON1 360- still having issues with any “new” photos that haven’t been on my pc for weeks.

    Technical desk here I come (again)

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  • PHIL DYER

    Brian

    I created another album and included the 3 photos that were not available for editing before. same problem.

    I also got another error message when opening up an edited file- edits not supported yet by mobile app. So this may be the issue here. Having carried out some detailed editing on the mac, the transferred photos are not accessible via the app.

    If this is so, it hasn’t made it clear that there is such a restriction.

    i will contact help desk and see what they say

     

    thanks for your help

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  • David Kick

    Phil,  Anything that you edit on your desktop or laptop that has an edit that is not available in the mobile app will give you the error "edits not supported" if you try to edit in the mobile app. There is speculation more filters will be added to the mobile app in the future. I think the basic concept now with the mobile app is to be able to do ratings / culling and some basic edits/adjustments in the field  then do full blown edits on your desktop/laptop. You can then see the full edits on your mobile to show other people/clients later.

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  • David Kick

    Phil, you might also want to watch the video by Scott Davenport that Brian linked to in this post. He discusses some of this in the video.

    https://on1help.zendesk.com/hc/en-us/community/posts/360071011831

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  • PHIL DYER

    thanks a lot- that explains everything. 

    Expecting too much

     

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  • PHIL DYER

    i’m back again. Put 12 photos on shared folder on my computer. It has now been 2 hours and they are still not available on my ipad- blurred images yet again . Surely I dont have to reinstall the mobile app yet again???

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  • Brian Lawson Community moderator

    You should contact support about this Phil. They need to know about these problems.

    In the mean time, I've found I don't have to reinstall the app but I do have to Quit it occasionally to force an update of the previews. Drag the app's window half-way up the screen until you see the screens of the other apps that are running then continue to drag the Mobile app's window off the top of the screen. Now you can launch it again without having to reinstall.

    If that helps, let support know that too.

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  • Brian Lawson Community moderator

    Here's the info on how to submit a report and the logs files and info they want to see with the support request.

    https://on1help.zendesk.com/hc/en-us/community/posts/360071285072-How-to-submit-problem-reports-for-ON1-Mobile-and-the-360º-service 

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  • PHIL DYER

    Thanks Brian- will definitely report this again- seems an ongoing problem. its ok if there are one or two photos, but doesn’t like too many- which is a bit pointless.

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  • Merchon Cottrell

    I have tried numerous things to get syncing to work, all I get is “Photo not yet available for editing”. Between this and the crashes on the iPad app its time to ask for a refund. It’s clear that ON1 360 is not ready for use. 

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  • PHIL DYER

    Agree. I use it rarely now due to syncing issues and crashes.

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