Exported file looks nothing like original edit

DAN WHELAN

• July 04, 2020 04:41

pic 1 before export / pic 2 after export.  Ant ideas why exported file is not the same?

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  David Kick

  • July 04, 2020 05:00
  • Edited

  Did you click done or return to browse before you exported the photo? If not try that.

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  DAN WHELAN

  • July 04, 2020 11:56

  David, thanks for the quick response.  I did click done and returned to browse before exporting.  I only run into this issue when I add textures to my images by the effects filter or by adding a texture layer.  It's very frustrating.  All of the tutorials I have seen for adding textures to an image always end before EXPORT. 

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  Brian Lawson Community moderator

  • July 04, 2020 12:34

  Dan, would you mind uploading your image file and its .on1 & .xmp sidecar files for me to download and take a look at? If I am able to reproduce the problem we'll know this is something that has to go to support. If not I may be able to help figure out why it happens for you but not for me. Zip the files together then post the zipped file to a sharing site like Dropbox or WeTransfer and post then download link here.

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  Janet Gelpi

  • July 12, 2020 01:46

  Dan,

  I also have this same issue for the past few weeks.  Tonight I updated to the 2020.5 version 14.5.1.9231 in hopes that it might be fixed.   All my textures and masking work either disappears or looks nothing like the edits I have done.  I have been emailing tech support and still have not found out what to do.  I hope you find something out.

  Janet G

   

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  DAN WHELAN

  • July 12, 2020 11:14

  Brian, thanks for the response to my initial post and your offer to investigate the issue. I am also a Photoshop user and do most of my texture blending there. I thought I would give ON1 a try. I'll stick with Photoshop. 

  Janet, good luck with tech support.

   

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