New catlina, my folders from my imac are not showing up in browseAnswered
Since I downloaded the latest catalina and on one , the only folder that comes up for my computer is libary. No other folders appear. They do for my external drives. I have tried deleting onone and re loading. but no change.
There's a problem with the program's permissions to see your other folders. Launch the program and press the Shift key while it is starting up. You'll be presented with a dialog for resetting the program's settings. Click the one for macOS 10.15 Upgrade.0
Have reinstalled ON1 download and restarted program with shift key down with no improvement, folders still not showing.
Running Catalina ver 10.15.6 on late 2014 27inch IMac but am still having similar issue with 2019 MacBook Pro.
Security & privacy settings in iMac
Automation - ON1 Photo Raw tick finder to allow app to control other apps.0
The program also needs permissions in Security & Privacy's Full Disk Access & Files and Folders settings.
You might have better luck if you completely uninstall the software then reinstall it from scratch. Here is the procedure for completely removing ON1. As long as you use sidecar files you won't loose your edits. You will have to rebuild Catalogs & Albums and reimport any Presets and Extras you have installed. You might want to export those before uninstalling to make it easier to recover them.
Delete the following files and folders:
- /Applications/ON1 Photo RAW 2020
- /Library/Application Support/ON1
- ~/Library/Application Support/ON1 — Make sure to export all your presets first so you can import them after reinstalling
- ~/Library/Caches/com.ononesoftware.ON1PhotoRAW____ There are several of these
- ~/Library/Caches/ON1 Photo RAW 2020
- ~/Library/Preferences/com.ononesoftware.ON1______ There are several of these one for each program module
Do I need to turn off 360 on other devices first?0
I don’t know if that is necessary. Obviously, everything synced from the iMac will be removed but it will get put back up when you rebuild those catalogs and albums.0
Have tried this a couple of times without success so may be I need to contact tech for this type of support.0
If it still is not working after a complete uninstall and reinstall, then yes, you'll have to talk to support about this. Be sure to let them know what we've gone through here or they'll want to walk you through it all over again.0
I have the problem with Browse looking at the System Library. As a workaround I go to File>Browse Folder or CMD B, to navigate to the watch folders. However every now and then, with no input at all, Browse will just jump back to the System Library.
I tried holding Shift on start up, and got the Delete Settings option, but that crashed the app and the Delete Settings window was non responsive.0
I'm not sure what you mean by "Browse looking at the System Library." Could you elaborate please? What do you mean by "System Library"? A screen shot showing the problem may help.
Are you a new user of the program Ben? It's possible something happened during the program installation that caused some kind of corruption. It may be helpful to remove the program and reinstall it from scratch. I posted the procedure above.0
Hello Brian. Naturally it is not doing it now, but it would park on the System folder and use the Library within as the icon. Click on that and it reveals folders for Applications, Volumes etc.
After a few attempts and crashes, it did let me use the Delete Settings option, so maybe cured now. If not, I'll post here.
I'm still not sure I understand quite what you are seeing. However, go to Preferences > General. There you will be able to set th Default Browse Location which should be set to where you have your photos stored.
Also, you can browse your entire drive directory structure by going to the Browse tab in the left-hand column.0
Today I rebooted the computer and then opened up On1, which ignored my preferred Default Browser Location and went straight to Library instead. Inside Library it sees the folders for Apple, Application Support (where it gets the sunburst icon from) Caches, etc.
I can get to the desired Preference location by using Default Browse Location button (camera) on the left side. However I cannot do what your screen grab above shows. I can see Local Drives>Machintosh HD, but the disclosure triangle doesn't open the drive and double clicking the drive name takes me to the Library thing. I mounted an external drive and it won't look beyond the name of it either. Ummm!!!0
You have the left side panel hidden. You can get it back by pressing Command-Left Arrow, or clicking the button to reveal it at the bottom of the screen. The Tab key will toggle both the Left & Right side panels visibility together.0
Yep, got that. In this grab you can see I have two drives that should be open (the downward arrow on them) to be able to browse, but no folder hierarchy is revealed. Since selecting Mac HD brings up the same Library thing, I suspect his is another symptom of the same problem.0
Brian, figuring this looks like a permissions thing, I searched the Troubleshooting chats and see someone had a similar problem about 5 months ago. On that one, you had suggested completely uninstalling On1 and re-installing. I'll give that a go since lockdown has given me a lot of time. I'll let you know how that works.0
Before going through all of that have you deleted the program's settings files according to my post at the top of this thread?0
Yes I did do that when I first read this thread. It crashed the app first time I tried, but it doesn't now, but the problem is still there.0
A complete uninstall/reinstall would be my next step.0
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