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Great idea / Terrible execution

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3 comments

  • Brian Lawson Community moderator

    Are you using the built-in update feature in the program or trying to download the installer from the ON1 web site? I recommend doing the direct download. If there are internet connection problems the download can be continued instead of having to start it from the beginning each time it fails. You can sign into your account and get it from there or just download the demo from the front page of the site. The installed program is exactly the same.

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  • Sean Bruce

    Finally got the program to successfully download and re-install 2020.5 today. So hopefully I'll have a better experience this time around. We shall see. 

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  • Brian Lawson Community moderator

    Be sure you configure your system for ON1's performance demands. The program is very GPU demanding so you need to set up Windows to handle it. There are instructions at https://on1help.zendesk.com/hc/en-us/articles/115000551608--OpenGL-3-3-and-Later-is-Required-How-to-Update-Video-Card-Driver-Windows-Only-Photo-RAW.

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