Windows 10 Performance
I have already raised a case on this (with a few comments about rolling out new functionality when the "main" program is so unstable), but I would be interested to hear if others are having the same problems.
Since the update to 9231, I have found that the performance of PR has fallen of a cliff. Most Edit functions are now so slow that the program is virtually unusable. For example, a small use of the Perfect Eraser caused the program to hang for nearly a minute. And this was on a 10Mb JPEG.
I am finding this increasingly disappointing, and I start to question how long I can continue with PR, even though, if it worked properly, I think the editing functions are great.
The two updates earlier this year, for me at least, made a noticeable improvement to performance, but now we seem to be back at square one...
I'm on a Mac but I've found the performance is better now, even when I run it on a Win10 VM.
Have you checked your system's graphics and video card driver settings? New updates to Windows can revert these to an older driver version and reset the graphics performance settings to default values.
Make sure your video card is still set up right. The settings shouldn't have changed, but it won't hurt to check.
Also check your settings in Windows...0
Thanks Brian and Rick. I will check, but I am not hopeful....!!0
Sadly, the graphics card update did not help. In fact, it might even be worse. Just zooming in Browse mode causes the dreaded "not responding", and edit responses are so slow, you can't tell what you have done and what the program is "thinking about". CPU keeps going to 100% which cannot be good.
I really hope ON1 can improve by preventing these types of issues in the future...0
I don't know if you've played with the settings at all. You might try playing with those.
This is how mine are set0
Yes, I did try changing the system preferences but with no success. The performance is so bad at the moment I think something more is required.0
Sorry, unless you're building catalogs which do slow everything down, I don't have any more suggestions.
Just curious though, what are your machine specs?0
I am running 64 Bit Windows 10, with 8Gb of RAM, and Intel I7 processor @ 2.7GHz.
Thanks for your assistance.0
What about your GPU?0
NVIDIA version 451.67, which appears to be the latest.0
I meant which video card? What are its specs?0
I'm convinced that On1 has issues with FAST computers. Some kind of timing issue maybe. As I've said in these forums many times, my 10yo boat anchor seems to run better than the newest lightning-fast spaceships.
I do have issues with a slow 10yo bus and a 4 core 266 cpu, but I don't have anything near the lag problems of others posting here.0
Brian, I think this is the information you were looking for:
Card name: Intel(R) HD Graphics 620
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Display Memory: 4165 MB
Dedicated Memory: 128 MB
Shared Memory: 4037 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)0
Having experimented some more today, I have found that the performance problems only appear to affect certain photos, possibly after a series of edits have been added. I have edited a new unedited photo today, and the performance did seem to worsen as more editing was done, although I could not replicate the severe performance problems of yesterday.
In case anybody is curious enough to have a play, the links below are to the file and sidecar of the very troublesome photo.
That is what I was looking for, thanks. Your system does not have a dedicated graphics card. The 620 is an integrated GPU and it does not have the horsepower of a dedicated video card. It does not have its own dedicated video RAM either. It shares memory with the system; that's what the Shared Memory in your report means. Both of these factors hamper the program's performance. This is also why the more you edit an image the more of a performance hit you see – more and more of the system's RAM is being given over to the GPU until you hit the 4MB limit.
A couple of things that might help. Return to the Browser every once in a while. This is similar to doing a Save while working on a text document. It will save the edits you've made to the sidecar and edits database and clear the caches the program has been holding. You should see better performance when you return to the editor. I will do this after I do a lot of retouching or masking in particular. After creating the mask I will return to the browser then jump right back into the editor to insure the mask get saved and to free the memory used by its creation. I also do this whenever I reach a "finished" point in what I'm doing. Not finished with the whole image, rather the particular piece I'm currently working on.
Have you tried adjusting the Video Card Strength slider? Try moving it to the left. That slider controls how much the program relies upon the video card. Since yours is a low horsepower system telling the program to not push it so hard so it may help.0
Something else you may want to consider is adding an external GPU to your system to give it the horsepower it wants.0
Many thanks for the information Brian. I will certainly look into adding an external GPU.
It just seems odd that these problems always flare up after Photo Raw updates...!!0
A further update in case this helps any fellow sufferers.
After further testing, it appears that the performance slowdown is triggered by the use of masks. I applied several filters and local adjustments (without a mask) to an old, previously unedited photo. PR performed normally. I then started applying masks - some using the perfect brush and some copied and pasted - to the same filters and adjustments, and the performance got progressively worse to the point where PR was unusable.
While Brian's comments above about the GPU are valid and helpful, this problem was not occurring before last week's update. It is therefore hard to get past the thought that the upgrade to version 9231 has caused the problem.
I have updated the support case that I raised.0
I use 2020 a little on my wife's laptop and it runs OK; I have not uploaded the .5 or the .5.1 updates yet. It is an I3 processor with an onboard video card.
I will say that RAW acts differently for different people and different systems. I upgraded my computer about 2 months ago because my 9 YO Windows computer had issues when it came to doing things like masks and such; it just started acting sluggish. I went with an AMD build due to AMD being a little better at multicore processing but will note that there was a poster here that had a more powerful system then I bought (also AMD) and it was not working very well for him. For me the new computer flies trough the photos so I have witnessed something different.
As far as your problem Roger, did you try uninstalling RAW and doing a new install? Other than this last update to .5.1 I usually uninstall using their script, use CCleaner 2 or 3 times to remove the registry files and then reinstall. I noticed that I had issues whenever I updated that seem to go away when installing new. Any edits you do with RAW that have ON1 sidecar files will not go away. If you have a lot of extra presets and the like there is a way to save them, I do not have that info as I don't use presets and don't have many custom settings.
Don't know if the above will help but may be worth a try.0
You can use the Extras Manager to Export your Presets to be reimported after the reinstall.0
Looks simple enough, I always thought it was more complicated.0
Thanks for your suggestions Vinny. Unfortunately, I have already tried two reinstalls without any improvement. I am now waiting for a response from ON1 support.
I think I might end up asking for an installer for the 2020.1 version which did not give me any problems. If I can get a version that works, I will stop applying updates, at least until I have to update.
I have tried looking for old versions on the ON1 web site, but could not find them. Does anybody know if/where they are available?0
The company doesn't leave older versions for download. You have to ask support for a download link for them.0
The support team got back to me, suggesting that I tried instaling an older version to which they provided a link! It was just like they had been reading the above posts!!
Anyway, rolling back to version 8943 appears to have fixed the problem. I replicated the editing that I did previously, this time with no performance issues.
I will therefore not be updating again without a hard reason to do so. I now have all the functionality that I need which is, hopefully, working in a stable manner...1
Good to hear Roger.0
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