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Very disappointed

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13 comments

  • Brian Lawson Community moderator

    Have you asked anyone for help with your problems? Do you want any help with them? There are plenty of people here willing to try if you are.

    Are you a Mac or Windows user? What are your system specs?

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  • Subias Gilles

    Jedrzej, as you should know, 90% of the problems are between your seat and your computer.

    I use ON1 (Mac) for 2 or 3 years now, and it works quite fine when you just spend some minutes (hours?) to learn it, and searching for similar problems other users may have, posted here; I found here so many help for mistakes or misunderstanding I had. I think if ON1 PR was so "zero" as you said, the company should be dead yet !!!

    So, just explain what's wrong for you.

    -1
  • Jedrzej Mierzewski

    Well – Yes this is the best to say you do not know how to use so shut up. When I was programming I was trying to make it “idiotproof” and still think that it is the best approach. You should not be able to spoil something if it is well design.

     I use Windows 10.  I have a list of issues going on - it started with inability to modify pre-set sets, later it occurred  that it does not directly support Leica V - lux 5, problem with double monitor display and now it just crashes whenever I am trying to use keywords and search photos using advanced search.  It is just annoying that you have those small technical problems unexpectedly jumping out of the sky. Simply it looks like not finished product for me.

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  • Jedrzej Mierzewski

    I forgot to add that I did submit my problem again to ON1 support.

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  • Brian Lawson Community moderator

    The list of Supported RAW Cameras & File Formats shows support for the Leica V-Lux 5 was added with the 2020 release. Which version of the program are you running Jedrzej?

    For the crashing problem, have you reset the program's settings? Hold the Shift key down while the program is launching and you'll be presented with a dialog allowing you to reset either your personal settings or the whole program's settings. I would start with your personal settings then, if that didn't work, try resetting the program's settings. Support will most likely ask you do this in their reply. It's a first step.

    You'll have to describe the problem when trying to use a 2nd display, your description is just too generic to know what's happening and we need to know that before we can attempt to solve the problem.

    Another thing tech support will have to do is to double-check your system's graphics performance settings and the video card drivers. Make sure you have the latest version from the card manufacturer. Windows updates can roll them back to previous versions and reset the graphics performance settings so it's wise to double-check them after every system update. There are instructions at https://on1help.zendesk.com/hc/en-us/articles/115000551608--OpenGL-3-3-and-Later-is-Required-How-to-Update-Video-Card-Driver-Windows-Only-Photo-RAW.

    What are your system specs? Which computer model, processor, video card, etc are you running? Windows 10 covers a very large terrain. :)

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  • Jedrzej Mierzewski

    If not technical issues it would be great piece of software, I am using raw files , Sony, Iphone X and Leica. System - Windows 10, MSI Laptop GT 75 Titan. What else  is important? 

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  • Brian Lawson Community moderator

    The specs for the 8th generation Titan are more than enough to run ON1. At this point all I can recommend is checking the video card drivers and system's graphics settings per the link above. There may be some custom settings for the Titan you should check as well.

    Also,  be sure to do the settings resets then let us know if anything has changed.

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  • Jedrzej Mierzewski

    Yes it is on a list but does not support automatically - you need to manually choose Leica and then FZ1000 and compatibles - This I got from ON1 support _ I am using the latest software. So in theory  yes but real life is a bit different. 

    See the mail:

    Jun 3, 2020, 8:13:09 AM PDT

    Hello, 


    Please view this knowledge base article regarding lens profile support. We use a third party database Lens Fun, when they add support for this lens, we will update our app to include support.

    https://on1help.zendesk.com/hc/en-us/articles/360033466092-Supported-Lens-Correction-Profiles-ON1-Photo-RAW-2020 

    I don't have any ETA as to if or when this lens will be added.
    But if they do, we'll add it in a future update.

    The workaround is to manually add the Leica/FZ1000 & Compatibles profile and save it as a style/preset, which you can then more easily apply and sync to your files.
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  • Jerry Hall

    I recommend a great deal of caution before going all in on ON1.  I regret having to say this.  

    At the risk of piling on, many of us have real problems with ON1.  I lost all my edits on a external SSD.  Long story but the ending is that support seems to agree it is a problem but can't duplicate if.  So I have just about finished learning Adobe at a basic but satisfactory level and am re-editing all my best images.  BTW my Lumix lenses showed up in the ON1 drop down but were rarely automatically applied.  Lightroom/Photo Raw makes it transparent.

    Today I decided to check my favorite ON1 edits for print which I had stashed on my internal drive.  Some edits remain others are gone.  Keywords are a mess.

    But going to Browse for the first time in a month I saw it doesn't show my Print folder in the left panel but Browse does show it as an icon to the right.  See snapshot below.  Browse and image management just aren't reliable.

    Photo Raw is superior in design, features and interface to Lightroom in many ways.  Photoshop is a pain and ON1 Photo Raw handles essential things for photographers better, eg. easy to use luminosity masks in every filter.  But I have learned to deal with the messy Adobe workflow and dense menus and shortcuts and will stay with it.  With Bridge, Camera Raw and Photo Shop I feel my files and edits are safe.  This is essential.  I will use ON1 as a plugin on occasion.  I will not trust ON1 to manage any of my critical data.  I spent months trying get these issues resolved with support and this forum.  

    I am not bitter.  As a new photographer I learned a lot with ON1 and I doubt I could have come to understand much of Adobe if I had started there.  I wish ON1 the best as a small company in this competitive world, esp. with a shrinking conventional replaceable lens user base.  ON1 is a great concept with flawed execution.

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  • Jerry Hall

    Nitan,

    Thanks for your thoughts. I should have said raw files became somehow “disconnected” from the edit record in the .on1 sidecars and from the .onphoto files. The edit data was not lost.  There is an a extensive record in this forum of this problem tho most users seem not to experience it  

    I agree for sure on backup. I do nightly rotating Carbon Copy Cloner backups and Time Machine. My favorites are in the cloud.

    The caution you expressed is I believe applicable to any editing software that manages image and edit files as a part of their raw develop software package. Lightroom catalogs are certainly not risk free, but at least they provide a backup and restore feature.  ON1 apparently does not have that feature. That is why I did not use the ON1 catalog feature.  Browse is represented in the ON1 documentation as functionally equivalent to Finder. But Support cautions against folder moves from internal to external drives.

    So at this point I will not use the Lightroom Catalog either and find Bridge to be a safe old school, stand alone, finder-like file Browser.  I set a preference for double click to go directly to Photo Raw, then less frequently to Photo Shop.  Works for me.  Photo Raw is identical to Develop in Lightroom. So far so good and I am getting more time on images and much less on software (as I get past the Adobe learning curve.)

    Best, Jerry 

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  • Jerry Hall

    Nitan,  

    Very informative video and good exploration of your LR ON1 workflow.  Thanks

    Sadly for me your approach would still require me to trust ON1 Browse file management and their .on1 sidecars and .onphoto files. Also I suspect you might have contention in editing .xmp files.  For me the only safe way to use ON1 for a keeper destined for a large print would seem to be to export from ON1 a flat file say a tiff or psd.  Then do fine tuning and adjustments for print in LR/PS.  I am finding that Develop/Camera-Raw have pretty good targeted adjustments and global adjustments that minimize daunting work in PS so maybe little need to add the ON1 step and lose a nondestructive workflow since I don’t trust browse.

    Jerry

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  • Jerry Hall

    Nitan, You said: “Interestingly, the latest PS also has issues with the xmp as well. Just edit any file from LR (CMD+E) and not save from PS...“  Another reason to keep it Old School and just go Bridge>Camera Raw>PhotoShop>Bridge?  Use ON1 for resize, focus stack, HDR and Panarama.  Tiff out. Jerry

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  • Carl Harsch

    For me, the latest versions of CC Lightroom Classic, Photoshop, and particularly ACR are unworkable because of lack of performance.  ON1 beats it hands down.  Rarely do I have a crash running ON1, but I do get frequent crashes or not responding notices running Adobe products.  

    ACR is so slow, that I refuse to use it.  I process primarily in ON1 anyway and then can always export to Photoshop as needed.  Then PS performs okay (as long as I don't have to access Adobe Camera Raw!).

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