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Photo Raw 2020 sign in

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2 comments

  • Brian Lawson Community moderator

    No, that is not normal. For some reason your login is not being remembered between launches. It could be some corrupt preferences file. Hold the Shift-key while the program is launching. You'll be presented with a dialog with options for resetting various parts of the program. First click the Delete Settings button to reset your personal settings and restart the program.

    If that doesn't fix it try the Reset ON1 Photo RAW 2020 button to reset the program's settings.

    If neither of the above helps you'll have to contact technical support for help. Use the Submit a request button below and be sure to include the information requested in this article: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide.

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  • J.A. Heintz

    The delete settings solved the issue.

    Thank you Brian.

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