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RAW+JPG pairs not being treated as single photo on Apple

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30 comments

  • Rick Sammartino Community moderator

    As I said in the other post, it's SHIFT KEY, not space bar.

    If that doesn't fix the problem then contact tech support...

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Stephen Geis

    Rick, thanks for noticing my PEBCAK error with the shift key...

    I am now able to access the "Delete Preferences" dialog.

    Unfortunately, deleting the preferences didn't change the problem, and I'm scared to try the "Reset Photo Raw" option.

    I'll open a tech support request as you suggested. 

    Thanks again.

    Stephen

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  • Brian Lawson Community moderator

    All that means is that the program will be returned to the same state as when you first installed this version's update. Your Catalog(s) will be removed and need to be rebuilt. Any Extras you may have loaded will also be gone so it's a good idea to export all of those before resetting so they can be reimported easily. You may want to use the Extras Manager to gather everything together into a single folder so you only need to do one export and one import.

    Your edits will be saved in their .on1 sidecar files so you should not loose any edits by doing this. 

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  • Stephen Geis

    Well, I tried the total reset.  The problem still exists, so waiting in the Tech Support Que...

    Thanks again for all the assistance!

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  • Stephen Geis

    Just heard back from tech support. It's a known bug. 

    "Hello, 
    Thank you for contacting ON1 Support.

    We have discovered a bug in our latest update with RAW+JPG groupings.

    It is now with our dev team for further investigation, prioritization, and fixing.

    Unfortunately, I do not have an immediate fix for the problem but will keep you posted with any updates or fixes as they become available.

    Thanks for your patience while we work to address and fix the issue."

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  • Brian Lawson Community moderator

    Thanks for the update.

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  • Stefan Koser

    Any update in this? I have the same issue that some directories/catalogued folders still show both raw and jpg even if the option "File -> Group Raw + JPG" is active.

    Is there a workaround so that I can filter for raw (*.ARW) only files in the browse view?

    Thanks
    Stefan

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  • Brian Lawson Community moderator

    No, the current version is still 2020.5. No fixes have been released yet.

    Yes, use the Search field and enter arw to search for. Or, in the Advanced section of the Advanced Search field you can set it to search by File Type and choose the option RAW.

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  • Zabo

    Hi, I just realized that ON1 (version 2020.5 at least) cannot handle more than a certain amount of images in a folder for Raw + JPG option.
    Did not fiddle with it to figure out the exact number, but I had around 1150 images (half jpg half raw) in one folder and it did not pair them no matter what.
    Splitted them in 2 folders and voila, it paired them all...

    Weird

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  • Brian Lawson Community moderator

    As Stephen Geis reported above, this is a known problem with 2020.5 and will be fixed in a future update.

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  • Zabo

    Sorry, I just wanted to point out, in case you badly need the feature, that if you keep your folders small it works...

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  • Stephen Geis

    Zabo,

    Good observation.

    Same thing here. My Fuji camera automatically creates folders for images. Once it gets to just under 2000 images, it starts a new folder. When there are only a few hundred images in a folder, On1 correctly joins the RAW/jpg pairs. Once that folder fills up, On1 no longer performs as expected.

    Perhaps this is the clue that the programmers need to find the math error in the current version. I'm not going to put the effort into reorganizing my image catalog as a manual workaround.

    The only math problem I'm working on is whether or not I'm going to pay for the next version.

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  • Stephen Geis

    Anyone figure out the magic number of image files that causes PhotoRaw 2020.5 to choke?

    Still waiting on a bug fix, and according to the pre-release notes, my OS won't run the 2021 release.

    If I have to buy new hardware, I might as well subscribe to Adobe...

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  • Zabo

    Magic number is 1000
    As long as the total number of images (raw and jpg) in a folder is below 1000 then ON1 correctly pairs the raw+jpg couples.
    If you reach 1000 it chokes and does not pair anymore.

    I read somewhere they will issue a bug fixing version of ON1 2020 before (or after) the release of ON1 2021, but I'm not sure if it's confirmed...

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  • Brian Lawson Community moderator

    Zabo, have you told support about your findings? It could help the engineers narrow down where to look for the problem.

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  • Zabo

    Hi Brian, no, actually I did not... I think (and hope) they read the posts...

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  • Zabo

    OK Brian, I've done it now

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  • Brian Lawson Community moderator

    Thanks.

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  • Zabo

    Wow, they answered on the spot
    I hope it has been useful

    ______
    Hello,
    Thank you for contacting ON1 Support.
    For this issue I must inform you that this is a currently known bug in the software.
    Our developers are actively working on an update to resolve this issue.
    As soon as the update is available for download we will let you know know.
    Thank you for your patience during this time.
    Please let us know if we can be of further assistance.

    Regards,

    Cody | On1 Technical Support

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  • Brian Lawson Community moderator

    Nice.

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  • Stephen Geis

    Zabo, 

    thanks again for the info. I'll try to keep my image folders below the 1K limit and keep my fingers crossed for an update...

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  • Brian Lawson Community moderator

    Stephen, that is a good idea in general. Our operating systems aren't designed to handle folders with thousands upon thousands of files in them. That will bog down the entire system.

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  • Nick Spreitzer

    > Our operating systems aren't designed to handle folders with thousands upon thousands of files in them. That will bog down the entire system.

    I'm curious where you got that information. Windows, at least, can hold several billion files in a single folder. Seems unlikely that a few thousand would cause performance degradation across the entire system. 

    https://superuser.com/questions/446282/max-files-per-directory-on-ntfs-vol-vs-fat32

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  • Brian Lawson Community moderator

    Just because they have a max limit of billions it doesn't mean it is a good idea to stuff a billion files in a single folder. It has been recommended for years to keep folder sizes limited and use sub-folder to organize and reduce the file count in any single folder.

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  • Nick Spreitzer

    I would love to see who is making that recommendation and on what basis. But if you don't have any sources to cite, no biggie.

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  • Brian Lawson Community moderator

    It's been years since I've needed to cite that particular source, sorry. I've been doing tech support in one form or another my entire career. I've run tech support departments. I've been a repair tech. Even when I was programming I was the guy that everyone came to for help so a lot of it comes from personal experience. It's just common sense that searching and managing a folder with 100 files in it is going to be much easier and faster than one with 10,000 files in it for computers or humans.

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  • Nick Spreitzer

    It's not personal man. I'm just skeptical of your claim, regardless of your past experience. I too work in tech, and the notion that thousands of files in a single folder would slow down the entire OS seems ridiculous. But just because it seems ridiculous doesn't mean it's wrong, so I'd looooooooooooooooove to know if it's, in fact, true. Which is why I asked for evidence, which you are unable to offer, so, again, no biggie. I will just google later....

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  • Brian Lawson Community moderator

    No offense taken Nicholas, it's all good. 😎 I just wanted to establish some credentials and I appreciate the expertise of the other users here.

    I'm sure that today's newer file systems are much better with larger folders than when that advice was gospel. It used to be that any more than 40 or 50 items in a folder was discouraged. It's still true that too much junk on the Desktop will impact system performance as it is just another, specialized, folder to the OS.

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  • Stephen Geis

    Calm down fellows,

    I just want ON1 to do what it used to do before the 2020.5 update and join my RAW+jpeg images when browsing folders with less than 2K images.

    (never mind my disappointment  upon learning that asking ON1 to "catalog" all my images made it unusable)

    The silly marketing department, why would I think it could do that...(after investing in an SSD scratch drive $$$)

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  • Brian Lawson Community moderator

    The discussion did get a little sidetracked. 😀

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