ON1 Won't Display a Photo
Weird - not sure what's going on here. I have a .jpg that ON1 doesn't display - you can see the outline showing where the pic should be, but there's nothing there. It shows up in Windows Explorer, and it opens just fine using Irfanview. Any ideas?
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Does the image display when you view it in full screen mode or if you open it in the editor? What happens if you change the RAW Previews setting to Accurate?
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I get this problem all the time. Sometimes 'Refresh Preview' helps, sometimes not. Eventually, the image shows up but it's annoying to have to wait.
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I can't see anything if I use full screen mode, or if I open it in the editor. Changing the raw preview to accurate has no effect either - the photo is a jpg so I'm not surprised. The "Refresh preview" also has no affect. This is frustrating - out of 41,000 photos, this seems to be the only one that behaves this way. Just for grins, I deleted the catalog and redid the catalog - no change.
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If you have edits applied to it, you could reset the photo and see if it comes up then. You can save the edits in a version.
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Check for the file format of the image. ON1 does not look at the header, only the filename extension. If this is not a jpg, ON1 will not open it even if it is a supported format. If previews are still building, quit and restart ON1...That might fix it, but, could take a few minutes after restart.
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Catalog is 100% done, previews are all constructed. The photo is a jpg and has a .jpg extension (as shown in the screenshot of my original post).
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I have not edited the photo.
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In that case, (assuming the photo opens in other apps) you could contact Support, send a screenshot of what you see in On1 and attach the photo for them to try.
https://on1help.zendesk.com/hc/en-us/requests/new
also include the info requested here...
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It wouldn't be a grey-scale image by any chance?
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Not if it’s a jpeg.
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You can scan a B&W or grey-scale image to a jpg. On1 can't handle this. Check out this thread:
https://on1help.zendesk.com/hc/en-us/community/posts/360062394691-grayscale-images
HTH
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I'm amending my previous post. I was wrong about jpegs not allowing grayscale colorspaces, my bad, and my apologies. I had scanned through the jpeg specs a couple of weeks ago and I must have misunderstood some of it.
Anyhow, I did convert an RGB jpeg to a grayscale jpeg in Photoshop. Interestingly enough, ON1 displays it's B&W preview properly and only shows the 'I can't deal with this' icon when it is displayed full screen. The embedded preview must be in an RGB colorspace? That may not be the case for all B&W jpegs though.
Thanks for forcing me to learn something new, Gerry! 😉 Seriously, thanks.
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My example was directly from an Epson scan (no preview as with a camera) w/o any adjustments/conversions. It didn't show in browse at all and just showed the "Whoops" icon when double clicking.
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The only thing I did in Ps was convert the color profile to one of the grayscale options, no editing. I'm not surprised that Ps embedded a profile while the scanner software did not.
Back to George's problem, I see two possibilities.
- It's in a RGB colorspace and is editable but ON1 is not displaying its rendered full screen preview properly. George, can you make edits to the image even though you cannot see anything? Do the sliders work?
- It is in a colorspace that ON1 cannot work with and the program is not displaying its "Whoop" icon.
Either way this is something Support is going to have to handle.
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I can't edit the photo - when I go to the edit tab it seems like everything is locked up. I should mention that this is apparently a picture of a picture - provided to me by a relative in another state - attached is a snip showing the pic in the background with some basic info obtained by opening the pic in Irfanview. As you can see, this isn't even a scan, it appears to be a very poor job of photographing the original photo.
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The Compression field tells us this is in a Grayscale colorspace which ON1 does not work with. You should be seeing the symbol below because of that. I don't know why the program is not showing it for you. You should send the file to support so they can figure out that part and give the engineers something to work with to fix it in a future release.
In the mean time you can make the image useable by converting its colorspace to one of the RGB colorspaces. Many programs can do this. I think you can do it in Irfanview by using the Save As command and choosing color jpeg format.
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I'm not sure what symbol you were referring to - did you mean to include a graphic with your post?. I couldn't find an option to save the file as color jpeg format, but I saved it in Irfanview as a PNG and ON1 will display that.
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Interesting, I did include it in the original post and was surprised when a 1" square got inflated to something over 4". I don't know how it got removed.
I don't know IrfanView but I looked through its FAQ last night & I believe you can save a copy and choose a jpeg format that uses an RGB colorspace.
In any case, the symbol is a rounded corner rectangle with the "do not enter" diagonal through it. Sorry it didn't show up.
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In Irfanview, just select Save As and you can pick from plenty of different formats in the dropdown.
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Yes, I see the many formats in Irfanview - just not one to save using an RGB colorspace - maybe it's called something else. It really doesn't matter now that I can at least see the photo in ON1. The ultimate solution is to get the original photo digitized by scanning with a real scanner.
Also, FWIW - I know this is an ON1 forum so I won't deviate too much by talking about Irfanview, but I will say this - I have been using it for years and love it as a photo browser - it's been my default for reviewing photos and for batch tasks like renaming files - it also works well for restoring photos, removing scratches, etc. As ON1 has improved, I have been using it for these tasks instead - but I still default to browsing with Windows & using Irfanview I'm in a hurry. Highly recommended freeware - by me anyway - I even sent money to the developer some years ago to support it.
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