Laggy slow and glitchy and no help.
Answered
Hi! I have On1 2020 running on a 27" iMac late 2015 with 28Gb RAM. When I use ON1, I close almost everything else down except perhaps iTunes, and yet I am having real problems with laggy tools, edits not saving/ incredibly slow operation and most recently, even inability to add ON1 textures as layers.
My files are stored on an external drive (Not SSD) and run fine on Adobe products (which I am desperately trying to replace with ON1) so is there a configuration issue I may have got wrong, a setup which works, or is this just a known issue in which case I may as well just go back to LR. Tech support suggest storing files on an SSD, but surely the programme should work, and using that as an excuse isn't really very helpful.
I have been using PS/LR for probably 15+ years now, so I am hardly a beginner, I really want to use ON1 as my full time editor but feel as if I am flogging a dead horse at the moment.
Any help or support would be very welcome! In an idea world, ON1 tech support would remotely log onto my computer and then they could assess the problem properly as for example SONOS do or many other companies...
Yours frustratedly
Robin
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Sorry I can't help you, the only thing I can say is I'm iMac 27" late 2012, 32 Go Ram, Mojave last edition, my photo files are on the internal HD and perfectbrowsecache/ON1...cache are on an external small SSD. All works fine.
As Brian suggest constantly is to have those caches on an external SSD, it solves many problems (slow, lags etc...)
Wait for more opinions, ON1 is certainly not the guilty one !
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Hi Robin,
When you said that support suggested storing files on an SSD I'm guessing they were talking about moving the program's scratch space there. This is not an excuse; you will see a dramatic improvement in the program's performance by adding an SSD which is dedicated to ON1's Scratch space. This is even recommended by Adobe to improve Photoshop's performance. That was when I first started doing this back in the days of all spinning hard drives.
The problem is that ON1 makes heavy use of its scratch space. It is constantly reading and writing to it while you are editing. When that space is on the boot drive you have the operating system, the program, and all the other background processes and programs accessing that one drive at the same time. iTunes will be constantly reading from the drive as you are playing music. Think of a 4 lane highway running in both directions having to cross a one lane, one way bridge. That bridge is the I/O channel to the drive. Traffic necessarily gets backed up and everything slows down. By adding a dedicated SSD you are adding a 2nd lane across the bridge that only ON1 can use. It gets an express lane and the program's performance goes way up.
I run a 2017 MacBook Pro with only 16GB of RAM and a 125GB boot drive, pretty limited in space. I have my photos on an external SSD and a 2nd SSD for the Scratch space. I have also moved the PerfectBrowseCache there as it can get very large and my internal drive doesn't have enough room. The only time I have problems with lagging brush is when I'm working on very large files or photos with many Effects and Local Adjustments. You can see below how I have my Preferences set for this.
When you say you can't add Textures as layers, I need more information about what you are doing. Can you tell me the steps you are taking and what happens when you do that. Screenshots would be helpful too.
Remotely logging in to an unknown computer exposes the company's employee's systems to potential harm. I don't really blame them for not wanting to do that.
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I should add that the Scratch drive needs to have its own direct connection to the computer. You do not want to connect it through a hub or daisy chain it to another drive. You don't want that I/O channel being shared with other devices.
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Thank you everyone for your invaluable advice! I will make the necessary adjustments with a scratch drive and report back!
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Robin, just run the activity monitor and see what is using the CPU, RAM and check on the disk writes...
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Why Oh Why don't ON1 mention this fix! Brian, thank you for your invaluable and perfect advice! I now have a reliable edit programme which is now making my editing a pleasure and no longer a pain! Thanks again- this should be absolutely the first thing when setting up ON1...
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I'm glad I could help and that your system is performing well for you now.
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