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Lost edits

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14 comments

  • Nitin Chandra

    All edits should be in the corresponding .on1 files. Unfortunately, this seems to be an issue on the mac as well. There are other similar threads on this, maybe someone found a solution there...

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  • Grant Scott-Hayward

    Thanks Nitin, indeed, the edits should be in the corresponding On1 files, however those On1 sidecar files that have been randomly affected now contain no edits.

    I have read a number of the other threads, however unfortunately none solve the problem.

    On1 Support said: "For this issue you may need to delete the ON1 settings file. Please note that this will not harm any of your images or edits, it simply just clears up any caching issues such as this. To do this you will need to close ON1 and then while holding down the Shift key on your keyboard proceed to relaunch ON1 and continue holding Shift until a pop-up window appears.  Here you will need to select to delete the settings file for ON1.  After doing so please close ON1 and restart your computer and then re-open ON1 to see if your edits are showing once again."

    I followed this procedure, however the lost edits remain lost.

    So the reality is that when making a backup to prevent losing work, the software has caused work to be lost.

        

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  • Brian Lawson Community moderator

    I added an incremental backup to my backup strategy for just this reason. Now the trick will be to catch any lost edits before the originals age out of the new backup. An Album of finished work to do a quick visual check helps with this.

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  • Nitin Chandra

    Hi Grant, try switching off the save .on1 files from the file tab in preferences for ON1 and remove the .on1 files to see if that helps. ON1 should have the settings in the catalog which might be restored. Just a thought...Have not tried this...

    There is just one issue with this approach (assuming it works), that you cannot backup the edits anymore...

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  • Brian Lawson Community moderator

    What Nitin suggested will not work. Once the edits are gone, they are gone. Unfortunately.

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  • Grant Scott-Hayward

    Thanks Nitin, nonetheless.

    Thanks Brian, that is what I have suspected.

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  • Nitin Chandra

    Interesting...Just tried that...The setting is not persistent and is automatically enabled on a restart of ON1...Seems a bug to me...Brian? Is this a known one or should I report this?

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  • Brian Lawson Community moderator

    I reported another bug where a different Preferences setting was not being held. I would report this one as it points to something more widespread that just the one setting already reported.

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  • Nitin Chandra

    Reported...with a video...let's see...Which one did you report? The edit preference does not work and there is no default for the background set on a fresh install...Those I know (have not reported yet)...

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  • Jerry Hall

    After months of wrestling with ON1 Support re issues such as this I found a fix: Adobe Bridge +,Adobe Camera Raw  + rare trips to Photoshop.   Not as slick a user interface design as ON1, which I dearly miss, but it works reliably and there are great resources to ease the stiff learning curve which cost me a couple months. But worth it as now I can reliably concentrate on photography, not software bugs and lost edited images.  I now see 120/year as a great bargain.  

    Not bitter as I have learned a lot, but deeply disappointed in the ON1 response to this day and sad that it continues to affect new trusting users.   It is a mystery to me. I only happened on this thread as I thought to check out ON1 2021 to see if there were any promised DAM improvements. None that I can see. 

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  • Nitin Chandra

    Hi Jerry Hall,

    ON1 was a shocker to me as well. Never expected a feature-rich application to be so unreliable with possibly the worst support I have come across so far. Yes, we all learn and there is a price to that learning.

    I would say use ON1 as a plugin to LR for the features you like in ON1. Very similar to using PS from LR. You save as a TIFF, group the files (if needed) and no worries about lost edits/catalog/backups/crashes etc.

    There are people who are happy with ON1 and it works for them. At the same time, it does not work for some and you and I happen to be in the latter category. Sadly, it's not even 6 months since I purchased ON1 2020. I just hope they release a 2020.x with bug fixes.

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  • Jerry Hall

    I will indulge myself in one admittedly bitter comment.  I watched the intro video to 2021.  Its major focus was on a remarkable feature to "paint clouds" or other silly stickies onto a sky.  Then a struggling attempt to demo sky replacement, using the same tools that are in 2020.  I shook my head at this wasteful investment in engineers time and frankly a pitiful attempt to sell 2021.  

    Compare this to Apple's 2018 acknowledgement of QA problems and a timeout to focus on them.  Looks as tho ON1 is in desperate need to bump revenue, new sales and are willing to sell out on QA and accept a few losses from long time customers.  They must be hurting on engineering staff and management and can't focus on QA.  Or a more forgivable conclusion is that they see a shrinking customer base that cares less about anything more than smartphone or instagram type editing features.

    Sorry.  I know it is a tough business and they are likely trying their best.

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  • Nitin Chandra

    Ah well...Nothing is easy. The one thing I did notice overall was that no one talks/reviews/shares anything ON1. You can see the bugs even in their own "official" videos. That is another thing I learnt with ON1...Always check and see why no one is talking about an application which should, on paper, blow away LR+PS like it never existed. The reason is, it is only paper and does not work as expected.

    As for business, we have a variety of examples where things have been turned around by getting the right kind of professional for a given job.

    A simple example of this is what I just mentioned...If ON1 Photo Raw 2020 worked as expected, how many Adobe users would stay with Adobe?

    Okay, let me narrow it down to just photographers...Pros and otherwise. Designers and artists would still go PS, but, that is a different ball game.

    After having seen a lot of stuff on the net, including videos, most photographers would be happy with ON1...This includes me as well. I actually went ahead to cancel my Adobe subscription and they gave 3 months free to re-consider. That is a process that shows market research and thought. Took me just a month to realise that ON1 was not even close to being usable stand-alone.

    Even though I know Adobe will probably never add layers and stuff to LR and we would have to go to PS for even basic edits and land up wasting more space to save that file, it is reliable and works. On the other hand, adding a layer to ON1 creates a proprietary format file which takes up equivalent space. Luminar has a much better approach and does not create a new file, but, cannot render layers as expected.

    I could go on with some of the others, but, the bottom line for business is to identify your target audience and go for that. ON1 seems to have no target or vision for any product excepting "Hey...Look...New Bugs...I mean Features" :)

    On paper, ON1 does not even have a competitor and they just keep throwing away that main advantage with every release so far.

    Oh well...I was also impressed initially...Made a few videos that I put up on YouTube (mostly for my friends) and pulled all those out the moment I realised this was not a usable standalone app and no one should attempt to cancel their LR+PS subscriptions for this since this can only be used as a plugin...Just IMO...

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  • Grant Scott-Hayward

    Thanks Nitin, I agree.

    I've identified a solution, I intend switching to PS+LR.

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