Skip to main content

New Mac user - Wacom Intuos 4 (PTK640

Comments

17 comments

  • Brian Lawson Community moderator

    I use the same tablet. I think it is a problem with the tablet's drivers. I just unplug the tablet and plug it back in again and it starts working normally.

    0
  • David Price

    Brian

    Thanks. Just tried that and it seems to work. Hopefully that's one of my newbie Mac user issues fixed.

    Thanks.

    0
  • Brian Lawson Community moderator

    FWIW, for me the problems started after the last OS update. Before that I didn't need to do this so often. Every once in a while the program looses track of the nib causing dragging and pressure sensitivity to stop working. When that happens I Quit On1 and relaunch it to recover.

    0
  • Brian Lawson Community moderator

    BTW — DO NOT UPGRADE the OS to Big Sur until after Wacom releases new Big Sur compatible drivers. Our current drivers will not work in Big Sur.

    0
  • David Price

    Brian

     

    By the problems started after the last OS update" do you mean from OS 10.14.x to 10.15.x OR from 10.15.6 to 10.15.7?

    0
  • Brian Lawson Community moderator

    10.15.6 to 10.15.7.

    0
  • David Price

    Brian

    Many thanks, much appreciated. Given 10.15.7 only dropped a few days ago hopefully a fix is on the way.

     

    0
  • Brian Lawson Community moderator

    David,

    Yesterday I reset the SMC & NVRAM (PRAM) on my MacBook Pro and reinstalled the OS after downloading the 10.15.7 Combo Updater from Apple. So far I haven't had any more problems with the Wacom. Keeping my fingers crossed.

    0
  • David Price

    Brian

    Many thanks for the update on this, interesting fix but at the moment being new to Mac OS I'm going to hold off on that possibly wait until I upgrade to Big Sur - after everybody else has tested and Wacom release compatable drivers. Thanks for the heads up on that too.

    Again many thanks.

    0
  • Brian Lawson Community moderator

    When I said I reinstalled the OS I did not mean wiping the current one first. I just ran the installer overtop of the current installation. As for resetting the other items one was a keypress during startup (Command-Shift-P-R to reset the NVRAM; wait for the computer to restart twice then let go and let it start normally) and the other involves unplugging the computer and some keypresses; the exact sequence depends upon the model computer. The only hard part is waiting 30 minutes for the installer to run. 😀

    0
  • Brian Lawson Community moderator

    Well, after 2 days without any problems they've come back. :(

    0
  • David Price

    Brian

    Thanks for the update, appreciated.

     

    0
  • David Kick

    Brian, FYI --- Wacom just pushed a new driver, 6.341-1  , to my Windows machine. I'm  guessing a new driver is available for your OS a s well.

    0
  • Brian Lawson Community moderator

    Ooo, mine are 6.3.41-2 . 😛 Thanks David.

    0
  • David Price

    David Kick - Many thanks, well spotted, I'm now updated to MacOS driver v 6.3.41-2.

    Brian - Looking the release notes it states that the driver is now compatible with MacOS Big Sur Beta 8 so fingers crossed we should be OK for Big Sur when it drops, although I may well hold off for a little to see if any issues emerge.

     

    Thanks again Brian L & David K.

    0
  • David Price

    Updated to 6.3.41-2 ten days ago and it worked perfectly until yesterday when the issue returned. Coincidentally yesterday I upgraded the RAM in my iMac from 8Gb to 64Gb - Removed the 2x 4Gb factory installed units and fitted 2x 32Gb units to the same slots.

    Coincidence or am I missing something?

    0
  • Brian Lawson Community moderator

    I haven't had any more problems since I updated. Not sure what's going on for you David, sorry.

    0

Please sign in to leave a comment.