Photo RAW Upgrade + 1 Year ON1 Plus : does ON1 Plus start after my current one expires?

Answered

Tony Marshall

• October 01, 2020 20:34

My ON1 Plus subscription ends on Jan 31 2021. If I purchase the Photo RAW 2021 Upgrade + Portrait AI + 1 Year ON1 Photo Plus, will the subscription start after my current one expires?

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  Brian Lawson Community moderator

  • October 01, 2020 20:35

  You should use the Submit a request link below to contact Customer Service and ask them about this. We are just other users here.

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  Tony Marshall

  • October 01, 2020 21:21

  Done. Thanks for that.

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  Kahlie Support manager

  • October 01, 2020 23:10

  This was answered in another post: https://on1help.zendesk.com/hc/en-us/community/posts/360073275431 

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  Herbert Wind

  • October 02, 2020 14:26

  And for anyone that doesn't follow the link, the answer appears to be that you end up with two On1 Plus memberships, each with a different expiration date. I probably will just do the 2021 update alone, then renew my Plus membership in January when it comes due. You could just get the package and let the first Plus membership expire, but then I suspect that you would constantly be wondering which one you renewed when you get reminders about the membership.

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  Tony Marshall

  • October 02, 2020 17:09

  ON1 Support answered me with "We can definitely arrange this. Please send us the order number once it is complete."

  So maybe the policy is not set in stone - and maybe when I send them the order number they won't honour this response.

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