Bonus presets for Photo Raw 2021 not installing
Received 2 "bonus" presets with pre-purchase of 2021. I installed new 2021 alongside all previous Photo Raw versions (I've been using On1 since inception and I keep them installed for various reasons). Fortunately no problems with install and it seems to be functional in big picture. However, I tried to install the two bonus presets ("Light and Airy" and "Monochrome Style") and both returned errors. Monochrome Style still appears and seems functional but Light and Airy doesn't even show up in Presets. On the positive side, the new bonus Brushes installed using Extras Manager without any issues. In all my years of installing presets (.ONPreset files) I have never had a single error or failure to install! The failed installation produces a lengthy error log that someone at On1 might want to see but doesn't help me directly. Anyone else having this issue? (Win 10 platform)
Same behavior on my installation too.0
Thanks for feedback. Must be a bug either in preset package or program. Hopefully will get fixed and we can have our freebee bonus! I looked at error log--didn't realize it was cumulative. The error related to the failed installation of ONPreset file is short:
2020-11-02 15:59:37 ON1 - Event (1001) on line 205 of onndservicesidecartools.cpp
2020-11-02 15:59:37 ON1 - Event (1001) on line 56 of onndservicesidecartools.cpp
2020-11-02 15:59:37 ON1 - Event (1026) on line 802 of onndmodel.cpp
2020-11-02 15:59:37 ON1 - Event (1026) on line 1352 of onndservice.cpp
2020-11-02 15:59:37 ON1 Photo RAW - Installing Raw Presets Failed Error Number = 1026
But that doesn't help me any. Will stand by for future fix.0
Having the exact same problem0
Where is the link for the brushes and the bonus presets? My download installed fine and seems to be working. I just looked at my presets and the Light & Airy is there but no Monochrome Style. No idea where to get the brushes from. Looked all over their web site but nothing. They're probably 'staring me in the face' as my mother would say. :)0
I have the same issue...0
I received an email from On1 with links for Presets, brushes, and pdf manual. Other than manual, I doubt the presets are accessible without the email. Unless they’re in your user area, but I didn’t see anything there except link to the actual program.0
Same errors for me. Light and Airy presets installed 1 file, and had 13 errors. Monochrome installed 5 files and had 7 errors.
Log file shows:
2020-11-02 20:20:10 ON1 - Event (1001) on line 205 of onndservicesidecartools.cpp
2020-11-02 20:20:10 ON1 - Event (1001) on line 56 of onndservicesidecartools.cpp
2020-11-02 20:20:10 ON1 - Event (1026) on line 802 of onndmodel.cpp
2020-11-02 20:20:10 ON1 - Event (1026) on line 1352 of onndservice.cpp
2020-11-02 20:20:10 ON1 Photo RAW - Installing Raw Presets Failed Error Number = 10260
I think these are the bonuses. It says Pro, but I'm not Pro and they download.
I'm getting the same errors trying to install the bonus presets.
Light and Airy presets installed 1 file, and had 13 errors
Monochrome installed 5 files and had 7 errors
Support ticket submitted with logfile attached.0
Seems to be extremely repeatable errors. Thanks for submitting.0
Mine opens in Raw 2019 with Monochrome installed 5 files and had 7 errors but not in 2021.0
Right click on the .ON Preset file and choose Open With and you can target it to install into PR 2021 or earlier versions . It will install with the same errors as above.0
Yep, same errors and cannot install presets.0
Same problem here!0
Same here with the same number of failures and error codes, have tried expanding the preset file and copying individually and using Manage Extras .
No doubt will be fixed. Glad its a number of us and not just me.0
Same... none of the two installs and I have the very same errors0
Same here with the failures and error codes,
No doubt will be fixed by ON1 soon enough. . Glad its a number of us and not just myself..0
OnPreset file this is zip file.
Use e.g. 7zip and unzip this file.
Next use Manage Extras... tool and import unzipped presets.-1
Comment above this one is wrong on two counts.
1. The Preset import only deals with ,onp files (on my install anyway) and changing the ONpreste to onp doesn't work
2. Change the file extention to ,onp and it still fails to install1
There is a problem with the installer and ON1 is aware of it. They should have it fixed in the next day or two.0
You are incorrect. The preset bonus downloads are compressed zip files. You must unzip them first. You cannot just change the extension from .zip to .onp .
Once unzipped you will see the On1 preset files.
As mentioned above there is a problem with both of these preset installers and should be corrected by On1.0
I had unzipped them!!!!!0
Sorry I misinterpreted what you said.
when you said
"1. The Preset import only deals with ,onp files (on my install anyway) and changing the ONpreste to onp doesn't work"
I took that to mean you changed the .zip0
Ken Monk - this is screenshot of installed my way presets "Light and Airy"0
Just because it works for some and not for others doesn’t mean the ones who they aren’t working for don’t know how to install them. See the moderator comment...they know it’s a problem and are working on a fix.0
Dariusz-that is a nice workaround! Thanks. Unzipping the ONPreset file and manually installing through the Manage Extras portal worked perfectly. The only thing missing is the nice thumbnail photo that shows up on the preset folder. When the ONPreset file is unzipped, the png thumbnail is included but evidently installing the png requires some machine level install. In the big scheme, this is all good as the problem will be fixed shortly and I suspect this issue is minor compared to other bugs being discovered! I always wait a few weeks or months before I start to use the program regularly since I am certain other bigger issues are out there already.0
I have to wonder how such an obvious fault could made it through alpha and beta testing. I wonder if it it is only a Windows problem.0
The presets are not given to the alpha/beta testers.1
So odd -- when I unzip them and try to install via manage extras\import the .onpreset files are not visible to import ( Windows 10 machine ) Oh well they are just presets it's not the end of the world. Can wait till they get em fixed.0
First and most important is - OnPreset file it is zip file renamed to OnPreset
1. Install 7zip
2. Right click e.g. on Light and Airy.OnPreset file
3. Select “Unzip to Light and Airy”
4. You see new folder “Light and Airy”
5. Use Manage Extras and press Import
6. Select new folder “Light and Airy” and dig untill You select folder “Raw presets”
7. Select all Onp files and import them into new category which You have to create.
This is full (relative) path where are Onp files unzipped
..\2021ON1PresetsCollection\Light and Airy\Light and Airy\Light and Airy\Raw Presets0
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