Photo Raw 2021 - Portrait AI Rendering Bug
Answered
When using Portrait AI within Photo RAW 2021, the re-touching I have done is clearly visible within the application but is not rendered on the export file. TIFF, JPEG nor PNG.
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Care ro share some screenshots so we can see what you're seeing?
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Hi Brian. Sure. The 2 images below represent (top) the resulting exported image unaffected by Portrait AI & (bottom) the appearance of the edits intended for the final result. I've tried exporting in full resolution and decreased resolution in all image formats. I've also exported from with the edit process as well as finishing the image with 'done' and exporting from the main browse workspace.
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You need to send this to support. Use the Submit a request link below and be sure to include the information requested in this article: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide
They will want to see your RW2 file with the edits but it will be too large to attach to the request. Zip it together with the .on1 & .xmp sidecar files then upload that to a file sharing service such as Dropbox, WeTransfer, etc, & include the download link in your request.
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Thx for advising Brian. Will do.
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Sean have you heard back from On1 about this problem? I am having the exact same issue and I can´t figure a way out to get the export of what I have edited.
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In the meantime, hold and click the export button and select Export Now rather than Export in the Background and then then Click Export, GPU rendering is fine as it is a problem with the background export.
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Thank you Don. I will try this workaround!
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Michael. I'm just now discovering your question. I thought that I had solved the issue after working with ON1 tech support and doing a whole course of 'system things' however this exact same situation has just occurred with a new portrait I'm editing currently, which has brought me back to this thread. Sorry I don't have a fix, but after A LOT of testing I have identified the actual cause of the error (in my case), which doesn't resolve the issue but may help you avoid this issue if you're still experiencing it. The cause of this malfunction in my case is activating the Portrait AI module and subsequently more accurately refining the program defined facial mask area. I've tested my theory on the current portrait I'm editing and also I've gone back and tested on the portrait included in this post. Both tests exhibited the exact same behavior. If I stick with the program defined facial masking area the image exports with Portrait AI settings rendered properly. However if I adjust the program defined facial masking area the image is exported without the settings made in Portrait AI module.
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What happens if instead of modifying the existing mask, you delete the entire effect, add a new one, then manually define the mask?
Edit: NOT the effect, delete the face that the AI found then add a new one with the + button.
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Brian, I am guessing some of the issues above are related to a response I got from On1 when I reported that changing the mask in AI portrait didn't seem to actually change anything. In the example I gave them with a video I had AI Portrait find a Face and it found an oval area that included the face and more. I tried painting in the mask then adjusting the exposure slider and the whole oval ( original AI masked area ) changed not just the area I had masked in. This was their response. Personally I think the Portrait module has some issues but On1 seems to think it's OK. Be happy to share the video with you if you want to see it.
Edited to correct. I was not adjusting exposure I was adjusting face brightness.
"After consulting with our QA team they have stated the following:
This is as designed. The mask that is there is just for the skin retouching and the other sliders will adjust the whole face region that was detected.
Please let us know if we can be of further assistance.
Regards,Cody | On1 Technical Support"
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Sometimes you have to be persistent. I recently reported a bug and was told it was "as designed". I pointed out what was happening was different than how every other tool of the same type worked. That got no response. I wrote again and included text from the User Guide that made the same point I was trying to make and they finally agreed that it was in fact a bug and needed to be fixed.
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Well I really never use AI Portrait so I just let it drop. --- I tried it out just because other people were reporting issues and was curious. lol
Just for grins here's a link to the video. Maybe I'm missing something but it sure doesn't seem to work as I would have expected.
I started with an unedited image and the only thing I did was go into the portrait module and let it find the face. I tried modifying that mask to no avail. Then deleted the face and recreated. Then tried to modify that mask to no avail.0 -
David. Very interesting. This will be my 2nd time reporting this issue to tech support with similar response; except in my case insinuating that the problem is an issue with my workstation. It's good (though unfortunate) to discover that finally someone else can validate this weird 'bug' type of result from the Portrait AI module. Hopefully tech support will actually test the workflow that I detailed and also take the evidence demonstrated in your video into account and fix this behavior within Portrait AI, especially considering the fact that the behavior I'm referencing as a bug deal's specifically with skin re-touching.
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