Problem with Subscription ON1 Plus Pro
On October 28, 2020, my subscription to ON1 Plus Pro was expiring. On October 27, which is a day early, Fastspring notified me that my subscription has ended. But on October 28, the payment was made automatically and I have my proof of purchase and an invoice from Fastspring. The problem is that since then I cannot use the subscription because when I log into my account I am treated as a user without a subscription. When I want to see the order history or management subscription, the error "Store Error" is displayed. Written for the ON1 support. I wrote for Fastspring support. Everyone tells me to wait because they're investigating. When I browse the purchased products in the Products tab, I have old data from 2019. I have concerns that the shop registering purchases has broken down. To my knowledge, Fastspring is a portal that provides various companies (Skylum, Capture One, Adobe, etc. with modules for running your own store, so when you browse purchases in ON1, the address shows https://on1store.onfastspring.com. It's sad because even though the money was collected from me ON1 sends me e-mails to download and try ON1 Photo RAW 2021 for 14 days and then buy it. Did any of you have or have a similar problem? I would like to add that the same problem had a year ago. Sorry for language errors. I live in poland.
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Hi Andrzej,
You're talking to other users like yourself here and we don't have the ability to help you with this. You'll need to contact the company directly with the Submit a request link below. Choose the Customer Support option.
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The drowning razor catches himself. I am trying my best to help me. So far, no one has helped me with the support in this matter. Case reported and nothing is happening.
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Did you send it to technical support or to customer service? I wish I could do more for you, sorry.
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If it's been a couple of days you can click on your name at the top right of this window and choose the item See my requests. Find the one you sent and send an additional message from there.
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Of course I do. Just yesterday I sent the support message again. But I don't want to be the one to impose myself. I think they are working on my case. But sometimes I have the impression that America is not working now because of a pandemic and now elections.
I might be wrong. I am sorry I will not write anymore because I will be offended by the support that I am describing the case in the wrong place. I try to get help wherever I can. And time is running out and I have less and less time to use my subscription.0 -
I had the same thing happen to me, but didn't catch it until this year. Last year was a haze of hospital/doctor visits, and associated brain fogs caused by treatment/medications.
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Hoping I can get the same resolution you did.
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Sandra, you'll have to talk to Customer Service about this. We're just users here and are not able to help, sorry.
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So, December 2022 and I to also am experiencing the same signing into Plus issue. I on the other had heard back from Support and had half my issues solved only to be back at the end of the line of 24-48 hours self-serving customer service cue.
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