On October 28, 2020, my subscription to ON1 Plus Pro was expiring. On October 27, which is a day early, Fastspring notified me that my subscription has ended. But on October 28, the payment was made automatically and I have my proof of purchase and an invoice from Fastspring. The problem is that since then I cannot use the subscription because when I log into my account I am treated as a user without a subscription. When I want to see the order history or management subscription, the error "Store Error" is displayed. Written for the ON1 support. I wrote for Fastspring support. Everyone tells me to wait because they're investigating. When I browse the purchased products in the Products tab, I have old data from 2019. I have concerns that the shop registering purchases has broken down. To my knowledge, Fastspring is a portal that provides various companies (Skylum, Capture One, Adobe, etc. with modules for running your own store, so when you browse purchases in ON1, the address shows https://on1store.onfastspring.com. It's sad because even though the money was collected from me ON1 sends me e-mails to download and try ON1 Photo RAW 2021 for 14 days and then buy it. Did any of you have or have a similar problem? I would like to add that the same problem had a year ago. Sorry for language errors. I live in poland.
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