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Upgrade to 2021 PRO+ is Not Free?

Comments

6 comments

  • Official comment
    Kahlie Support manager

    It sounds like your coupon code has not been applied to the order. Once you enter your discount code, the page should say "Your order is free". No payment details are necessary.

    Also, you can download and use your copy of ON1 Photo RAW 2021 on 2 computers at a time.

  • Brian Lawson Community moderator

    You should contact Customer Service through the Submit a request link below. We are just users here and do not have access to payment info.

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  • Deborah Freeman

    Thanks Brian. I really wasn't expecting payment help here, but rather some feedback from other users of seeing similar things or not, and perhaps some hints on whether this is usual at the point where it happens.

     

    Kahlie, thanks for the information, and for the confirmation on the 2 computers usage.  I did enter the coupon code into the box provided.  I guess that is the "order form"?  It definitely says $87 is due after I do that though, and opens the credit card fields. 

    How should I proceed then?

    Thanks again all.

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  • Deborah Freeman

    Followup:  Don't cut+paste the code from the email...  Just type it in.  Things worked much better that way.

    Thanks again

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  • Jean-Maurice Juge

    What is "2021 Pro"? dis not know they had 2 versions.

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  • Brian Lawson Community moderator

    There are not 2 versions. Plus is a training program you can subscribe to separately from purchasing the program. There used to be a Plus Pro version that also included upgrades to newer versions but that program has been discontinued.

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