Problem with Payment
Answered
My 14 day trial ended and I decided to purchase 2021. Pressed all the right buttons and got as far as Pay Now then the site locked up. That was this morning. I've been trying all day but without success, every time I get to payment it locks up. I'm thinking this maybe another Big Sur bug. I've contacted Customer Service but not received a reply.
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I know I am a Windows user, but I had the same problem. I had to turn off all ad blockers and ghostery and then it worked.
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Thank you for that advice, Gerry. I don't use Ghostery and I'm not sure if I put an ad-blocker on my desktop, it's shut down for the night now. I'll look tomorrow. Another thought occurred to me and instead of using Safari I might try with Chrome. I'm back on 2020 so there is no urgency, but I wish Customer Support would reply.
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OK, update:
ON1 have got back to me and confirmed that it might be a browser problem. Changed browser and it went through OK.
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