Regular Crashes

Jens Hartmann

• December 03, 2020 11:26

With my iPad Pro 10.5 I get regular crashes (App closes), especially when I work with mask. During drawing of a bit more extensive masks, the app just closes. Any idea? I would guess that the app runs out of RAM.

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  Rick Sammartino Community moderator

  • December 03, 2020 17:52

  If you submit this to On1 support they can check the LOG and see if there is a reason.

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

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  Jens Hartmann

  • December 03, 2020 19:18

  Just sent the logfile.

  Thx,

  Jens

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