Merged layers (which includes mask) dones not export with combined images
Working with a .NEF and .JPG background as the original source filies, within the working space of a .onphoto working file
I masked out the sky and replaced with something with more pop.
After completing the edit, I tried both merge down and merge layer to combine them for export as a high-quality .JPG. After the merge the background sky disappears and the original image and sky are all that remains.
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Rather than merging, just go back to Browse and try your Export from there.
If it still isn't working properly, try turning Off GPU Render in settings and see if that helps. With GPU Render off, the Export may take more time, but if it works it points to a problem with the GPU
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Rick,
Thanks for your quick reply. Exporting without merging does not affect the output however, turning off GPU render does. What is the issue, or bug which impacts the use of one's GPU in outputting both the image and mask, or gather any two layers?
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You would have to ask Support about that. Assuming your GPU drivers are up to date (did you check them?) either there is an incompatibility or a bug in On1.
Either way, you should report this to On1 and attach screenshots showing the problem and explain that you tried with GPU off and what happened. Include the info requested in this article...
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Running an EVGA GeForce GTX 1080i with up to date drivers -also run a clean install when updating, so perhaps it is a bug and will send to support, thanks again
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I experienced same problem while merging two CR3-files. While editing everything looks fine, but when I exported the file after a merge visible of the two layers I get a complete unsatisfactary result. After selecting GPU off the result was as seen on the screen and problem solved... for this time but what is the real problem?
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Dirk, what GPU are you using?
I put in a ticket a week ago but have yet to hear from tech support. Sure you can turn off your GPU but that defeats the purpose for having spent all that money in the first place, not to mention the cumulative extra time to wait for the system to render when off..it all adds up.
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The point of turning off your GPU is simply to help isolate the problem. If your exports work with it off, but not with it on, then you know what to tell Tech Support when you contact them.
Also, I understand that Exporting in the background doesn't use the GPU where Exporting in the foreground does. Has anyone tested this to see if Exports work one way but not the other?
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Yes, I understand and have contacted them, thanks. Just commenting that this seems to have isolated this issue.
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I just ran a quick test rendering the same image in the background and foreground. I saw no GPU usage in the background render. See the individual dot in the screen shot below. That happened when the Export panel was being drawn.
When I turned off background rendering I got the large spike on the right side of the graph. The single dot just left of the spike was again drawn when the Export panel was being drawn.
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Gilbert,
as answer to your question I added a screenshot of my GPU specifications (Apple Mac Book Pro PC).
I also submitted my ON1 log file to the technical support center.
Regards, Dirk
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Dirk,
How much of the 2MB of VRAM which comes in the 555 have you dedicated to ON1, I gather you can do that on a Mac?
Running two tests, exporting a multi-layered image it showed what it was supposed to, the GPU ran quickly and ran up to 16 percent utilization/10 percent in image below, e.g. about 5-seconds versus no GPU which was about three times as long (I did not run a stopwatch, but counted about 15-20 seconds without.
Below, no GPU utilization but three x more time to render the same file - and the same resulting issue without seeing the background image when using the GPU
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On a MacBook Pro the shared memory used by the built-in Intel GPU cannot be dedicated or allocated as Gilbert has asked about. The whole 1.5GB of VRAM comes from sharing the system's main RAM. The problems Dirk is describing is why Photo RAW has the option to turn off the GPU for rendering.
I don't know what the cause or reason is, only that the option is there for these kinds of issues.
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Did not know how Mac's allocate (gave up on them when Apple dumped Final Cut 7) but makes sense for a system without a dedicated on-board GPU which I know at some pc's offer.
Still awaiting a response from On1 technical support but gather the time of year is a factor.
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