Editing problem with some photos
On1 2020 Raw will not edit some of my photos. When i select edit I get the following image.
Any idea why?
Most likely those images are not in an RGB colorspace. ON1 does not work with Grayscale images. If those images are grayscale you'll have to convert them to RGB then ON1 will be able to edit them.0
Already checked and they are in RGB colourspace so must be another issue, but what?0
Can you post one somewhere I can download it from to take a look at it on my system?0
I have had this happen to me sometimes too. In my case, it seemed always be due to some sort of overload relating to the scratch disc or cache, and restarting On1 would clear it.0
Brian, link to photo is0
I happened to be at the computer so have beat Brian to it.
It opens and I can edit it. I am using v2021 though.
Brian is the expert and will hopefully have an answer.0
I'm using 2020.6 (188.8.131.5237) on MacOS Catalina 10.15.70
I was just about to ask about your system and decided to refresh the page first. 😎
I'm on a MacBookPro running Big Sur and I'm not having any problems with it either. It is in sRGB colorspace so there is no reason why ON1 should refuse to work with it.
Have you tried resetting preferences and settings yet? Restart the program while holding the Shift key down until you see a Delete Settings dialog. Try the Delete Settings button first. That will reset your personal preferences and settings. If that doesn't work try the Reset ON1 Photo RAW 2020 button. This will delete all your Catalogs and Albums so you need to be prepared for that. I have keywords assigned to all the photos in my albums. The keyword I use is the album's name. To recreate an Album I double-click the Album name in the Keywords List to search for all those photos then Select All and drag them to the Album Pane's Plus widget to create a new Album from those images.0
I'm not sure that makes a difference (Brian would know). I see it was taken on an iPhone 6. Do other photos taken on it also fail to open? Are you using On1 in standalone mode or sending the image from another app?0
Ok, after trying out a few things I find....
Brian's suggestion of resetting made no difference.
The problem doesn't appear to be limited to photos taken on an iPhone.
The photo in the link I provided is in a desktop folder and opening it using On1 gives me the image in my opening post.
After dropping the photo into the Apple Photos App I find it can be edited in Photos using the On1 extension.
So, edits in On1 via Photo App but still not editable, or even browseable using On1 in standalone mode.
What can be concluded from this, if anything?
Thank you all for your input so far, I now at least have a way of editing these photos in On1 even it it means some extra messing about.0
Try the macOS 10.15 Upgrade option. It sounds like it could be a permissions issue.0
I'm not sure ON1 2020 allows HEIC/HEIF files; that's my two pence idea.
Have a fine end of year !
(Edit: I said a stupid thing, just look in ON1 2020 supported files)0
Just upgraded to Big Sur 11.1 and problem still exists.
If I download the image from dropbox, as you have done, and open it with On1 then all I see is the image as shown in my opening post. Looking through other posts on this forum it seems I am not alone having this issue.0
I would not have expected an upgrade to the OS to affect this problem.
I've only got 2 more ideas. The first is to uninstall then reinstall the program. The second is you'll have to get in touch with Tech Support to see what they have to say about it.
Did you try the Mac OS upgrade option in the Delete Settings dialog?0
"Did you try the Mac OS upgrade option in the Delete Settings dialog?"
Sorry, I misunderstood you about this. I thought you were suggesting to upgrade the OS which is why I've now installed Big Sur.
Not sure where you mean to find the Mac OS upgrade option.0
This is the option I see0
Hmm, that's very odd. The option to reset the OS settings was added in 2020 for users having permissions problems with 10.15.
Do you have the latest 2020.6 version released a few days ago?
Here's an off the wall thought, are you running from an account with administrator's privileges?0
"Do you have the latest 2020.6 version released a few days ago?" - Yes, downloaded and installed today
"Here's an off the wall thought, are you running from an account with administrator's privileges?" - Yes, well I believe so anyway0
Then we're back to the 2 options I mentioned above, uninstall/reinstall & talk with support. I'm sorry but I'm out of ideas. As far as I can tell from here it seems like a permissions problem.
What happens if you move the jpeg to your Pictures folder and try to access it from there?0
Well done Brian, the photos that I was having the problems with were in a couple of desktop folders and after moving them to within the Pictures folder all works well. Why, I haven't a clue. Do you?
Thank you for your help with this, much appreciated.0
My best guess is there is some kind of permissions issue. The program does not have permissions to make changes to either that particular jpeg file or to its parent folder. You can check the permissions settings for both in the Finder and make changes as necessary. You might also try Disk Utility's First Aid function on the drive that holds that folder and image.0
Just sticking my nose in here, what happens if you move the photos back to the original folder?
I'm guessing if they still don't work it's a folder issue, if they do it was a file permission issue that's been reset now.0
If I move the folder the photos are in back to the desktop then On1 doesn't open them so for the time being I'll leave them in my Pictures folder where they do work.
I have other folders on the desktop with photos in them that do work so it is all a mystery to me now but at least I know how to work around the problem.
Thank you all for your suggestions, in particular Brian who has given me the workaround.0
Have you run the Repair function in Disk Utility or one of the other 3rd party drive repair tools?
What happens if you go to the Finder and Duplicate the problem folder. Can ON1 work with the new copy?0
"Have you run the Repair function in Disk Utility or one of the other 3rd party drive repair tools?"
Yes but with no change to problem
"What happens if you go to the Finder and Duplicate the problem folder. Can ON1 work with the new copy?"
Tried this but still not working.
I've checked all folder permissions and as far as I know there is no reason for there to be a permission problem.0
Without having access to your computer I don't know at this point. On things like this I think better with my fingers on a keyboard if you know what I mean. One last thing I would check is ownership of the folder & files. Ownership affects permissions.
You should let support know about this. Use the Submit a request link below and include the information requested here: https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide. I'd give them the link to this page as well so they can more easily get up to speed on what we've already tried.0
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