1. I'm getting the same directions over and over from tech support to uninstall and do a clean reinstall. 2021 is still unstable and crashes all the time. Tried pressing Shift while restarting 2021-opens briefly and then crashes. But that's not how this should work. I've been sending multiple logs and crash reports to tech support and get a canned reply--clean reinstall. On the other hand 2021 Portrait and Luminar work just fine with Big Sur and the photos, which are all on an external hard drive.
2.Did a clean uninstall of 2020 and 2021 and tried to reinstall it, figuring I could restore some On1 settings from the last version that worked. Now I can't use 2020 either.
3. None of the ancillary services, like showing photos in On1 Plus have value if I can't edit my photos. I chose On1 because it had better customer service than Adobe. Now, I think it was a mistake--frustration level is beyond imaginable.
Any thoughts for getting this non-functioning software to work?
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