ON1 photo raw 2021, Portrait AI losing saved work

François Vincent

• January 22, 2021 19:56

Hi all!
In Edit, I use Portrait AI, doing all the changes/adjustments I want/like.
Then when work is done, I go back to Browse mode and get/see some strange things.
So I go back in Edit mode and looking at Portrait AI, I see that either the mask has changed (moved) or only eyes and mouths did move, etc.
So, I try to delete this "portrait" and create a new one. The problem get the same after returning to Browse and Edit again. Some times, there is even no effect of adjustment in skin/face.

Any one facing the same problem and/or knowing how to solve it?
Thank you in advance for any info/advices.

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  Rick Sammartino Community moderator

  • January 22, 2021 20:20
  • Edited

  This is not something another user is going to fix. I would suggest that you contact On1 support about it.

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

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  François Vincent

  • January 22, 2021 20:27

  Thank you!
  The question was (also) to know if someone else is facing the same problem.

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  Rick Sammartino Community moderator

  • January 22, 2021 22:38

  There are similar problems sometimes with the other modules. Not aware of any Portrait specific problems.

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  Sean Bruce

  • April 14, 2021 22:52

  Yes Francois, I've experienced the same type of faulty behavior in Portrait AI intermittently. I've submitted 2 tickets detailing it previously. Preparing to submit a 3rd one soon. It's very frustrating. Hopefully it'll finally get figured out and fixed. Best of luck with your work in the meantime. 

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