I've been having problems with editing one picture. First time seemed successful until I came back and found edits gone. I called Tech. They had me install latest version of graphics card and gave me the link. Then I had problems editing. I had duplicated a layer in order to mask out the subject so I could paint a white background over the layer and have the subject show through the layer. Masking was slow. I used AI. I then used refine brush and problems got worse. I was using a red overlay on image. Sometimes when I hit the spacebar to move around a the background went black outside the mask. When I zoomed out of my image view I got striations and also striations on the mask which affected the local adjustment. Ugh!!! I've been in contact with Tech. I even did the shift key thing when relaunching the 2021 software. I decided to go back and use the 2020 software and now having problems with it. I did not detect any problems with that software when I did practice images with the ebooks I purchased, ON1 Photo Raw Essentials 8th Edition and ON1 Creative Styles. I got the black background again when I was using the refine brush in the 2020 software and moving around using the spacebar. It's frustrating to say the least. Only thing I can figure is that I got a corrupted copy of 2021 when I downloaded and it also affected my 2020 since it took information from that, my presets, to load into 2021. The only presets I had were import presets, name and IPTC copyright information. I'll try to attach screen shots:
Please help if you can. It appears the tech is stumped too.
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