Portrait AI issues (v2021)
Sometimes, when I use Portrait AI, the adjustments are not saved, even when I click done. Not sure if this has been raised before or whether it should be reported to support.
It happened twice with this image, in which I had to select the face I wanted to work on myself. Note the red line under the thumbnail. No idea what that means!
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You'll have to work with support on this one. The adjustments should be saved. The first thing they are going to tell you is to delete your settings by holding the Shift key while the program is launching until you see the Delete Settings dialog. Try the Delete Settings button first. The Reset ON1 Photo RAW 2021 button will remove all your Catalogs and Albums so you need to be prepared for that if you use it. Let support know you've already gone through this process to save yourself some time.
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Okay, thanks. I'll follow those procedures and then contact support if need be.
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Let us know what happens.
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Will do. I have already deleted settings and will play around with Portrait AI again, to see if it continues to fail to save.
Do you know what the red underscore means? I am still getting it!
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No, I don't, sorry. I couldn't find anything in the User Guide about it and I didn't see it in my testing this morning.
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Ray,
If I may, I don't think AI portrait is going to work on this image anyway. You mention you needed to find the face yourself. I think that is because AI portrait needs to see eyes and mouth of the subject. With this Image I'm pretty sure Ai Portrait will not recognize a face. That said, I just played with an Image where a profile was not recognized and I couldn't even paint in an adjustment in the portrait module even though the mask showed I was doing so I'm wondering if this isn't a bug. I can't even change the mask on an actual portrait where the face is found. If I reset the mask and invert it so the entire mask window shows black ( conceal ) and adjust the face Brightness I can see the brightness change on the face where the original mask is on the image. Very odd behavior. Brian I hope this makes sense and maybe you could try it as well.
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David,
I found the face manually and the last screenshot shows that I had increased the brightness of the face to 97. I was able to modify the mask too.
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Ray, what I am seeing is I can change the mask but when I change the brightness slider nothing happens in the areas I masked manually. If I use a photo where the face is found automatically I can see the changes in the auto masked area but if I mask in or out manually I see the change in the mask window but they only are that actually changes when I adjust the brightness slider is the area that the original auto mask was applied to. When I mask an image where the face is not auto found I can see the mask change but brightness if the area does not change in the masked in area when I move the slider.
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Too add to this let's use the image below as an example. I reset the mask in the Portrait box and set it to invert ( all black ) And then moved the skin Brightness slider all the way to the left. Her skin darkened where the original AI mask was applied and I'm thinking it shouldn't have with the mask set as it was.
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In this image Portrait AI could not find a face. I manually masked in and moved the Face Brightness all the way to the right to 100. No change in face brightness even though the mask shows that the effect should have been applied to that area.
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The key to creating your own masks is to delete the Face first then add a new one.
You'll be given a square you need to place over the face then when you click the OK button a new mask will be created which works properly.
You'll need to do some brushing to tune the mask which is auto created after clicking the OK button.
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Brian, Just tried that method. No matter what I do I cannot change the mask that is auto created. Mask view shows I am changing it but no impact. Just the original auto masked area changes.
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Did you Right-click on the Face at the top of the Portrait tab and choose the Delete Face command first as shown in my 1st screen shot?
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Here is the mask created by choosing the Portrait AI tab. The program really does not like this particular photo when it comes to finding the face.
Here is the mask created after I deleted the 1st mask and added a New Face.
Here is the mask after I used the Perfect Brush to clean it up.
You can see the grotesquely exaggerated adjustments are being applied in the correct place.
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I reported the issue with the adjustments sticking with the original mask rather than the new one 4 months ago and I thought that had been fixed, but I reported it with Portrait AI, not with Photo Raw.
You guys should report it again.
Edit: I reopened my ticket and added a link to this thread.
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Yes Brian I did delete the original face and added a new one. When I add the now one I cannot change the new mask that is auto created. Win 10 if that makes any difference.
I rarely if ever use portrait as I tend to take landscape and wildlife photos but like to play to learn when people report issues.
Rick I'm guessing you reported what I'm seeing. I'll see if I can write up something that makes sense to submit to support.
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When I delete the face and add a new one I do not get any automatic AI mask again. I have to use the rectangle as shown.
It could be a Mac/Windows thing. I'm on a Mac.
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David, yes, I sent a video showing the adjustment affecting the wrong area after fixing the mask. My video has expired now.
I would suggest that whoever wants to report this should make a new one or it will be hard to explain.
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Brian, it's the same on Windows. AI only runs once. The only way I've found to redo it is to reset my edits in Browse then reopen the photo in AI.
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I can delete a Face and recreate one using the Add Face button. I get the box and can position it in the area I would like to mask. A circular mask is created, as Brian shows, but I cannot change the circular mask after it's created by the program.
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I can certainly make changes to the mask, but they are not applied to the image. FI, in this image the cap is brightened along with the face:
Before:
After:
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That is what I am seeing also Ray. Once the original mask is created you can make what look like changes to the mask but these changes do not really impact/change the original mask and only areas in the original mask are changed when adjusting the sliders.
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I have raised this with Support
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I have also created a support ticket and shared a video showing the problem with them.
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Support asked me to send the file and its sidecars, so fingers crossed they can resolve.
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Yes Rick, I can confirm you are correct. The face is only found once for me as well. And similar to you David when I manually find a new face with the face box tool after defining the eyes, the settings I make with the sliders (in the case of a photo I'm working on currently) the changes (brightness, etc.) are not shown on the eyes, they show up on the skin in the area below the eyes just above the height of the nostrils.
I have submitted 2 separate tickets regarding faulty operation of Portrait AI (within Photo RAW 2020 & 2021) during 2 previous editing jobs. I've gone thru all of the back and forth testing measures with Support which was rather time consuming and frustrating especially to end up in both cases at the implication that the problems were a product of my workstation.
And here I am now with this newest occurrence of faulty behavior within the Portrait AI module but the kicker is, I'm on a brand new maxed out 4K HDR Lenovo Yoga A940 that I just set up 2 weeks ago. This is precisely the 6th photo I've edited on this workstation and in the new install of Photo RAW 2021 - Portrait AI module. The 1st 5 jobs functioned as advertised and rendered perfectly but with this 6th editing job the Portrait AI function is failing in the same manner that I've experienced before.
Image attached. *** Sliders set to extreme values for clear observation of the faulty behavior ***
More certainly than ever, I am 1000% assured that this failure of Portrait AI has nothing to do with this brand new (more than capable) workstation. Overall, Photo RAW is a really cool program with some powerful features and very intuitive workflow, but based on my own 1st hand experiences the Portrait AI implementation that is built into the main program is NOT stable at all. Very unreliable with bugs. I can't afford to have to continually have to completely re-edit photos due to sidecar files not loading/working properly, or portrait edit settings failing, or exported image files being rendered and/or printed not matching the appearance of the edits that appear on my monitor.
Ray & David, I hope your submissions achieve the desired result and finally wakes the development team up to realize that there are real problems with Portrait AI stability within Photo RAW 2021 and to place paramount priority on fixing them. I've tried twice. Maybe you guys' cases will get this effort over the finish line. :-)
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Sean, would you be willing to share the original RAW file with me? I'd like to see if I get the same results. If I do that would imply there is something about the image that is causing problems for the program since I'm able to correctly edit other photos where the program failed to find the face the first time.
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Sure. I'll send it to you to test Brian. Shoot me your email.
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I'd rather not post my email on a forum. Can you upload it to a sharing site like Dropbox or WeTransfer or any of the others and post a download link? I'll let you know once I've got it so you can remove the file from the transfer site.
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Cool. As if you don't have enough 'inbound' coming at you already, huh. LOL.
Here ya go. Let me know when you've got it.
https://drive.google.com/file/d/1_ATYYfa5EfsLKGDd-a3_yKA5PbCqZx3h/view?usp=sharing
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