Same memory crash problem with Cataloging.
I was Cataloging a folder, and I closed On1. The Progress dialog (the one with shutting down above the progress bar, and stopping data sources under the progress bar) stayed on the screen for about 35 minutes with task manager showing more and more memory being taking by On1, until one app after another started to crash. I rebooted to clear memory. I had this problem with the 2021 version, was hoping it was fixed in 2021.1. Removed catalog folder again and will be forced to keep LR and call On1 as a plugin only. Version 2020, worked so rock solid for me.
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How much RAM does your system have?
If you are going to create a catalog you might consider quitting all other programs to leave Photo RAW as much room as possible then just leave it run until the cataloging process has finished.
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I had 32g of memory. I don't have many others running. When this first came up, I tried with all other programs closed with no joy.
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That should be plenty of RAM, I've never run the program on a system with more than 16GB. You might want to talk to tech support about this.
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Still nothing support.
Exiting the program I see the Progress dialog saying closing datasources for about 30 minutes or so. Opening task manager and watching, the progress function spikes memory at about 99% and one program after another begins to crash until the whole machine crashes.
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This is something you definitely need to report to technical support, the program should not be causing other programs to crash.
Have you tried using the Reset Cloud Sync command yet? It will remove all your synced photos and the synchronized Albums so you’ll have to recreate them afterwards.
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I have reported it on several occasions, they keep marking it as solved. The last ticket said, "Perhaps this will be fixed with .1 release" and was marked solve. I wonder how much effort they put into tickets marked as solved. I had no problem with On1 2018,2019,2020, and 2021 worked for about a month.
What is the Reset Cloud Link Command?
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When support marks a ticket “solved” it doesn’t necessarily mean that the problem has been solved. What it means is that support has done as much as they can so the request is marked solved. That way when they go back to their list of open support issues those they can do nothing about don’t keep showing up as needing their attention.
Since you’ve been in contact with them I assume they recommended going through the Delete Settings and Reset ON1 Photo RAW 2021 steps? Have you tried either of those? The combination of Reset button along with resetting Cloud Sync should clear this up. If not the only step left is to completely remove the software from your system and reinstall it from scratch. The uninstalled that comes with the program leaves a lot of pieces behind. Here is a procedure I wrote that gets everything I could find.
- Uninstall via the Add/Remove Programs
- Remove the C:\Program Files\ON1\ON1 Photo RAW 202x directories
- Remove the directory C:\ProgramData\ON1
- Remove the directory C:\Users\<user>\AppData\Roaming\ON1
- Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Photo RAW 202x.lrplugin
- Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Resize 202x-suite.lrplugin
- Remove the 202x files in this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\External Editor Presets
- Remove the 202x files in this directory C:\Program Files\Common Files\Adobe\Plug-Ins\CC
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