Upgrade An Absolute Nightmare
Hours waiting for it to open after installing.
Now I find instead of the dozen or so cataglogue folders I used to have I now have around 700.
I'm trying to delete them, one by one.
Never, never, again will I trust an ON1 update. They are assassins.
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This happened to me too. I used the Delete ON1 Photo RAW 2021 Settings option to have the program remove all my Catalogs, Albums, & Keywords then I rebuilt them. Haven’t had any problems since and the program is running faster than ever.
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You should tell support about this too. They need to know how widespread this problem is.
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Yeah, I tried deleting the settings and it made no difference. I've just done a complete reset and now it has gone back to combing the database again and what looks like another long wait while it does so. I'm guessing I will have to remove all the 700 catalogue folders by hand, a mammoth task as there seems to be no way except one at a time. It could take days.
It was running reasonably well, but now it looks as though it's been completely screwed up again. You have to ask yourself what they were thinking.
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The Delete Settings option doesn’t go far enough, you have to use the Delete ON1 Photo RAW 2021 option to blow away everything so it can all be rebuilt from scratch. I can tell you from experience that works.
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It's so disappointing that, after getting 2021 to run reasonably well, they do this and hash it all up again. Looks like we're right back to the 2018/2019 scenario where nothing worked properly at all. I've told technical support how I feel and got a pre-scripted reply about how busy they were after this latest update - yeah, I bet they are.
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I've been following this thread and others about catalog problems and it just amazes me how one program can act so differently on different systems.
It's not everyone having these problems. I went through the catalog update in under an hour. All of my catalogs are in place, there is nothing extra and creating new catalogs acts as it's supposed to.
Does Mac or Windows make a difference? I'm on Win 10 on an old PC.
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Rick, I have been watching these threads as well. I have 2 Windows 10 machines and have had no issues with database updates or catalogs. In fact I never saw a database update message on either install and catalog was intact and did not rebuild so I was assuming these were just Mac issues.
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No, this is not a Mac/Windows thing. There is at least one Windows user who has also been affected.
When I first updated the program I went through the database migration thing too. From the comments I’d seen I was expecting it to take a while to finish but it was done in less than half an hour. At first everything looked good but then the Catalogs went crazy so I sent a report to support and went through the delete settings thing. The easy one didn’t work but the full reset did.
I also used the Reset Cloud Sync process and rebuilt all my synced albums and I haven’t had any more problems with either since.
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I updated this morning and the database update went fine. After that I used On1 for around 2 hours and did not experience any issues. Hope it stays that way. I’m on Mojave with 16gb ram.
@Brian: after how long did the catalogs go crazy?
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Right away for me.
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Where is the "Delete ON1 Photo RAW 2021" option. I can't find it. Might as well try that too,
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Restart the program with the Shift key held down until you see the Delete Settings dialog. It’s the last button on the right.
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Be aware that this will delete all your Catalogs, Albums, Keywords, preferences, etc. Everything except the edits saved in the .on1 sidecar files. You’ll have to rebuild everything.
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These are instructions to delete settings...
https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File
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Ok, I ran the "Delete ON1 Photo RAW 2021" and my Sync Status now says 24.7GB. Maybe I'll run it again. There are no photos in the desktop or two mobile versions at all.
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OK, I've cleared out all the screwed up directories and started to rebuild my catalogues. No amount of resetting helped with this, just hard slog and repetition. There really ought to be a universal command that removes all catalogues in one go.
I have literally thousands of images going back to when I first began digital in the early 2000s. These are stored on an external drive under a variety of folder hierarchies which evolved over time. I can only think that ON1 finds it difficult to cope with diversity, complexity and quantity, which might explain the varying reactions to this update and the depth of corruption it has caused. Again, I think global housekeeping functions ought to be available to the user so we have a fighting chance of restoring equilibrium.
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I am on a Mac M1 system and have had no issues at all.
Photoraw started very quickly, rebuild the database and was done in 1-2 mins.
After that I have had no issues with this new update.
All my pictures are on an external USB3.0 SSD.
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My experience with the new update:
For over 50000 photos: database upgrade took 21 minutes
- I had new cataloged folders (?) that weren't cataloged before: the program started cataloging, but I quickly removed them.
- A new strange behaviour: I select (on the left panel) default browsing location, everything OK, but if I select cataloged folders, they appear on the left but the thumbnails remain unaltered (?)
My system: Macbook Pro 16", 16 GB ram, everything on my 1TB SSD HD. Updated over a new scratched installed 9794, running on1 360, so far so good
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It seems that all my photo database went unexpectedly to cataloging ...
... deleted what unneeded
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“There really ought to be a universal command that removes all catalogues in one go.”
There is. It’s the Reset ON1 Photo RAW 2021 button. It removes ALL Catalogs, Albums, Keywords, everything. It sets up the program to the same state as when it is first installed.
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Brian, I think I said that I used the reset, multiple times, but it had no effect whatsoever. It left me with two choices, remove the 700 plus catalogues by hand, which I did, or remove ON1 completely and start again. The reset in this case was ineffective.
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If that reset button did not work then you need to report it to support. That is that button’s entire purpose.
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As I understand it the purpose of the reset button is to reset all user preferences, and it was in final desperation that I tried it. What I really needed was a reset catalogue only button. Anyway, it didn't work and I spent a whole day repairing the damage the update had wreaked.
Reporting things to ON1 in my experience is a an extremely slow process and when you need an editing system to work quickly the only way is to roll up your sleeves and do it yourself.
It's been out for two days but I'm nearly back to where I need to be.
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“There really ought to be a universal command that removes all catalogues in one go.”
I don't need to reset everything
it is strange that folders that I have not cataloged, appeared in the cataloged folders
BTW, speed of the new update sseems OK
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The reason for reporting issues to support isn’t just so they can help you. If there is a bug in the program that needs to be fixed and nobody bothers to tell them how can it get fixed? The reason to tell them is so they are aware of the issues.
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I think they are more than aware.
I reported something last week but they said due to a high volume of reports that are themselves a result of the latest upgrade, they would not be able to respond for a while. This was an automated response. It suggests that the boffins are already working away on problems generated by this release.
Also, when you report a problem, the first thing they want is a system report, but like most people, holding everything in its incorrect state whilst waiting for that response is not always viable when you have images that need editing, so when they do respond the fault has most likely been bypassed or, as in my case, been laboriously corrected by other means.
Surely telling everyone to report every little thing is swamping the system and having the overall effect of slowing things down and clouding the issue. I know from my own experience in IT how annoying that can be. Forums like this are best used for discussing issues, venting frustration and swapping ideas on how to resolve those issues rather than to collect masses of data that no-one looks at.
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Brian, do you experience the same as me?
I also, just like Raymond, had something else reported to support some time ago, but always with no solution.
update drivers, restart from scratch, etc. I gave up, sorry
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Sometimes, yes. They have canned responses for common problems but those are just starting points when they don’t solve the problem. I always include the log file and do a Delete Settings and try again before reporting a problem. I also tell them what I have tried before contacting them. It save time for everyone.
When there is a problem I can easily replicate I will quit the program and delete the log file then run the program again, reproduce the problem, and immediately report it so that is all there is in the log file for them to dig through.
I had several problems with this update—exploding numbers of Catalogs, Cloud Sync not syncing properly, etc. I went through Delete Settings without much success so I used the Reset ON1 Photo RAW option followed by Reset Cloud Sync to clear out everything then I rebuilt it all from scratch and now all is well on my system.
I understand the frustration. However, I don’t think statements like, “They are assassins” is either particularly helpful nor truthful and only serves to put one in a contradictory mindset making it more difficult to communicate with the people wanting to help.
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I wish they would be more upfront about things like this too and I’ve told them so. I also wish there were more frequent bug fixes. It is what it is and being angry about it not being what I want doesn’t help anything.
I’ve also managed technical support departments during my career so I understand where the support techs are coming from and I try to cut them some slack when I get a canned response telling me to do what I’ve already told them I’ve done.
It’s one of the reasons I’m here offering my help. It isn’t a one way street either, I learn things as well too. 😎
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