ON1 2021 won't start following last update.

Al Brown

• March 06, 2021 19:29

ON1 now refuses to start following the latest update. Have reinstalled, still only gets as far as a brief display of the last folder I had open, then crashes. Uninstalled again, cleaned the registry, reinstalled ON1. Problem persists.

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  Brian Lawson Community moderator

  • March 06, 2021 19:37

  The first thing to try is to delete the program's settings files by holding a Shift key down while the program is launching. Keep it down until you see the Delete Settings? dialog then click the Delete Settings button. This will remove all your Preferences settings so you'll have to reset everything. It does not remove Catalogs, Albums, Keywords, edits, etc. That is done by the Reset ON1 Photo RAW 2021 button. It is the nuclear option to use if Delete Settings doesn't clear the problem. You will have to rebuild your Catalogs & Albums after.

  

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  Al Brown

  • March 06, 2021 22:04

  Holding the Shift key during launching did not bring up the dialog box with the Delete Settings options. However, by keeping my finger on shift, eventually the program started without crashing at the folder window. Exited ON1 and restarted.  Folders and images complete with past edits seem to be ok. I'll try working on an image and see if all remains stable.

  Thanks, Al

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