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  • Brian Lawson Community moderator

    You need to report this to technical support. Be sure to include the info requested in their article on submitting reports.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

    I've been having problems with it too but so far, only when I use blending modes in combination with luminosity masks. I haven't narrowed it down any further than that yet.

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  • Andreas Furil

    me to, edit Photo Crash

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  • Brian Lawson Community moderator

    Be sure to report this to support please.

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  • Stuart Schaefer

    You may add me to the list of having issues with ON1 2021.5 with Apple Mini M1. Didn’t have any real issues until I upgraded to this latest version update.
    I mainly use ON1 as a plug-in with Lightroom Classic. But now it just continues to crash.  For now until ON1 has an update to run on M1 natively I guess I will not be using this program.  

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  • Brian Lawson Community moderator

    If you have the full Photo RAW program try resetting it holding a Shift key while launching the program. You'll see a Delete Settings? dialog. Click the Delete Settings button then quit the program and try the plug-in again. Try something simple like making a single adjustment then sending that back as a test.

    I am able to use the program for simple edits. I have problems when I start stacking more complex edits with blending modes and luminosity masks. I'm in contact with the engineers about it. I know they are actively investigating the problem.

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  • Brian Lawson Community moderator

    Just got word from Dan that they think they've tracked this down and will have a fix for it soon.

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  • Stuart Schaefer

    Thanks Brain for the update.  Sure hope they resolve this issue. 

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  • Brian Lawson Community moderator

    The fixed 2021.5 update has been released. This has ben fixed.

    https://on1help.zendesk.com/hc/en-us/articles/360051209371-ON1-Effects-2021-Release-Notes-Download

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  • Andrew Bollinger

    I believe this is the correct link

     

     

    https://on1help.zendesk.com/hc/en-us/articles/360048462251

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  • Brian Lawson Community moderator

    Sorry 'bout that. I stole the link from someone else and didn't check it closely enough.

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  • Stuart Schaefer
    • Edited

    Hi Brian, no problem as i just opened ON1 Photo Raw and an update was available and mentioned a fix for M1.  Installed and updated with no major issues and seems to run without crashes on my Apple Mac Mini M1.  Cheers! 

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