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A phallus que se repite.

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17 comments

  • Antolin Agar Soto

    Looking I have found a reference to update the GPU, I have done so and I hope to tell you soon that the problem has disappeared.

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  • Rick Sammartino Community moderator

    Yes, updating the GPU is the first thing to try. If you still have a problem you can try Exporting from Browse rather than from Edit and you can also try Exporting in the background rather than foreground (Page 205).

    If none of those suggestions help, then you'll need to contact On1 support...

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Antolin Agar Soto

    Thanks Rick, it seems that the problem has been solved, after a few days I will leave my conclusion here in case it is useful to someone

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  • Antolin Agar Soto

    I correct the information about my PC:

    My computer: Intel i7 processor; RAM 16 MB; SSD disk; O.S Windows 10 -64 ; Program On1 PR 2021.5

    I have checked my graphics card and it is more than compatible.

    The problem continues, less frequently but continues.

    Who could help me?

     

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  • Rick Sammartino Community moderator

    You should contact On1 Tech Support. Follow the attached article to collect the information required, then use the link below to open a support request.

    Be sure to mention what you have already done to correct the problem. It may save some time.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Antolin Agar Soto

    In case the case is of interest to any reader: Following the instructions of Rick Sanmartino I have submitted a request to the technical service providing all the required information.

    My request has been answered immediately by Cody Armstrong who has told me how to make the program work at all times with my GPU (Nvidia), I have done so and immediately the problem seems to have been solved.

    I want to show here my satisfaction and gratitude to all the people who have collaborated.

    Thanks.

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  • Rick Sammartino Community moderator

    What was the fix? The next time someone has this problem, we may know what to tell them.

     

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  • Antolin Agar Soto

    El link os dirigirá a un articulo que describe claramaente y paso a paso como hacer que el programa use la GPU adecuada.

    Saludos

    https://on1help.zendesk.com/hc/en-us/articles/115000138471 

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  • Antolin Agar Soto

    Rick , he recibido un e-mail notificandome un comentario en este post que ahora no aparece, afirmas que el link es el mismo de un comentario anterior y no logro ver la coincidencia. Si me aclaras la pregunta intentaré responder.

    Gracias.

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  • Rick Sammartino Community moderator

    Not important Antolin. I deleted my post.

    Glad you've got it working.

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  • Brian Lawson Community moderator

    Google is your friend. https://translate.google.com

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  • Rick Sammartino Community moderator

    Brian, your post is hidden.

    Brian says to use Google Translate.

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  • Brian Lawson Community moderator

    I guess this site does not like links to Google pages. That is the 2nd time this has happened to me. Thanks Rick.

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  • Brian Lawson Community moderator

    It is most likely a type Richard. 'que se repite' translates to something that repeats.

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  • Brian Lawson Community moderator

    I'm guessing he meant a bug that repeats.

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  • Brian Lawson Community moderator

    'Failure'; that makes sense.

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  • Antolin Agar Soto

    Yes Brian, that's the correct translation.

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