Strange Import Glitch/Bug....
Here's a strange one for you'all....using the latest version PR
When I insert an SD card in my card reader and go to import the images into ON1, ON1 shows images on the card to be ones that I've deleted and imported several days ago or very recently and not the images actually on the card. If I hit import it'll import the actual images on the card. I have no clue as to how ON1 can actually be seeing these deleted images that are no longer on the card, it's very strange. I tried different cards and it still happens, not all the time but very often. It must be something in the ON1 database that its reading but it will actually import the actual images on the card and not the ghost images it shows me it is seeing.
Anyone else ever see this?
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On1 doesn't actually access the card itself, it uses your operating system for that. Have you tried accessing it outside of On1?
I think it's more likely a problem with the card, after you get your photos off of it, try reformatting it and see if the problem still happens.
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Rick, I've used 3 different cards and reformatted each one and its still doing it. If I close ON1 and restart it, it works normal for a day or so and then starts doing it again. I'm positive it isn't the cards doing this, it has to be a glitch somewhere between my computer and ON1. It's really not an issue now that I know it'll import what's truly on the card but I found it beyond a headscratcher for sure. One of the strangest bugs I've seen with ON1 since I started using it in 2017.
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Have you tried resetting the program yet?
When you reformat the cards are you doing it with the computer or the camera? What happens if you try it with the other device
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I've reformatted with the camera and also deleted all images with the computer, doesn't seem to matter. Everything else is working so good with the program I really don't want to reset it or change anything and risk causing more problems. I've restarted the program a few times and that does fix the problem for a while but it seems to keep returning. I rebooted my computer too. I'll have to live with it for now.
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Whats really confusing is where is ON1 reading these images if they are not on the card? It's like ON1 is remembering my last import as that is the images that are showing when I go to import new recent images on a fresh card.
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Deleting your settings file won't interfere with how well things are working nor will it cause you to loose any of your work; edits, catalogs, albums, keywords, etc will all be remembered. The only thing you loose is Preferences and program state settings and those are easily reset.
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They did add the feature that can prevent the import of previously imported images so there is a list of what's been imported somewhere.
You might want to report this to support. It definitely shouldn't behave like this.
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Brian, I believe that is what ON1 is doing, reading the list of the previous import and not the actual images on the card.
The good thing though is when I hit import it does import what's actually on the card.
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Just out of curiosity, what happens if you use the camera to import from? Remove the card reader from the chain and see if anything changes.
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It sounds like your OS doesn't know that the card was swapped. It caches the file information, but should not cache the actual data in the files. I didn't see which OS you are using. Try going to your file browser (Explorer on Windows), and select that drive. See if the files are the old or new ones. Then perform a refresh (F5 on Windows), and see if that updates them in both the browser and PR. That would help to isolate it to the OS or PR.
It might also be helpful to "Eject" the drive from the OS before removing it. That should clear that information from the OS cache.
I don't use that feature, so I don't know if PR has it's own refresh option for the drive information.
It would also be interesting to see if attempting to copy an 'old' file succeeds, or if you get a message that it doesn't exist.
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It might be the option "Eject when done" in the import dialog. Once you have done the first import, the card will be ejected, not physically but logically. ON1 will not the card afterwards until you remove and insert the card again.
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I haven't had it happen again in the last few days, don't know what I'm doing differently if anything.
I did click the eject button like Bernd suggested, perhaps that's what was doing it????
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