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Quality of Exported Files

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6 comments

  • Rick Sammartino Community moderator

    You've already tried everything I would suggest. You might want to run this by On1 support and send them the same examples.

    They will want to know about your hardware, so include the info from this article.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    To send large files, upload them to WeTransfer and include the resulting link in your request.

    https://wetransfer.com/

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Roger Gough

    OK, thanks Rick. I will raise a case now.

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  • Roger Gough

    Hi Rick,

    In case you (and anybody else) are curious about my issue, I have just found something really weird. The editing on the RAW file was done several hours ago. I just re-opened Photo Raw to prepare the case, and I was amazed to find that the exported file now matches the edited RAW file perfectly!! I'm not sure if it was caused by the program, or my PC, but there appears to have been some kind of lag in the preview of the exported file being updated. Alternatively, maybe there has been some kind of file corruption that has now cleared.

    Anyway, the problem no longer seems to exist... or maybe I am going completely mad....!!!

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  • Rick Sammartino Community moderator

    What were you using to view the Exported file?

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  • Roger Gough

    I was simply using browse mode in Photo Raw.

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  • Rick Sammartino Community moderator

    Ok, so you brought the Exported image back into Photo Raw which means it had to make a new preview for it, so the image wouldn't have been sharp initially but once rendered it would look good. It may not make a difference for this, but at the bottom of the Browser, you can select Accurate for preview rather than fast which always is lower res at first.

    Just a suggestion, rather than using Photo Raw to view Exported files which theoretically don't need any more editing, use a viewer that doesn't require making previews. I use irfan, but there are lots to choose from.

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