Lightroom and ON1

Donald Laurine

• July 26, 2021 02:04

When ON1 first introduced smart photos several versions back... you could it worked with ON1 and Lightroom installed on different  hard drives. When ON1 RAW 2021 brought back smart photos this was no longer the case. Smart Photos just does not work in this configuration. I know support is aware of this issue... but with each update there is no change. Is there a way to find out if this issue is being worked on and when it might be available?

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  Rick Sammartino Community moderator

  • July 26, 2021 02:31

  Only On1 would know that and even if you asked them, they don't talk about what they're working on before it's released.

  On the other hand, You could contact support and ask if it SHOULD work that way, you might get a response that way.

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  Donald Laurine

  • July 26, 2021 13:17

  I did contact support. They had me do a ton of stuff and then in the end said it was a know issue. I was hoping there was a page like the ON1 RAW Project where you could see what is being work on and what bugs are known.

   

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