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ON1 2022 Installation Issue - can't migrate Photo Settings - not enough Disk Space

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24 comments

  • David collerton

    BTW, I have contaced Support but thought I'd reach out here too

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  • Brian Lawson Community moderator

    Check the sizes of the folders at C:\Users\<user>\AppData\Roaming\ON1\<anything with 2021 in its name>.  They will all be migrated so you need to have enough room for that.

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  • David collerton

    Hi Brian

    Thanks for pointing me in the right direction.

    Turns out that On1 had left lots of files from earlier releases in the Roaming directory going back to version 2018. I was able to liberate about 8GB of old data from versions 2018 through 2020 which helped but did not quite solve the problem. Luckily I was also able to move dropbox and onedrive to D: (from C:) which then gave me the 34GB of free space I needed to install On1 2022. So all done now but experiencing crashes in the Portrait Ai module which is annoying as in 2021 it working without a problem. I'll raise another ticket for that.

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  • Brian Lawson Community moderator

    How big is your PerfectBrowseCache folder? Have you moved it off your boot drive yet? I highly recommend putting it on an external SSD with its own direct connection to the computer, no hubs or daisy chaining. Move the PBC and the Scratch space there and you'll see an improvement in the program's performance as well as freeing up more space on your boot drive. I call mine Scratch. Go figure. 😁

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  • David collerton

    Hi Brian

    It's on an external SDD, the same one the photos are located on, It's directly attached on it's own port.

    Regards

    Dave

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  • Brian Lawson Community moderator

    It's the Scratch space that really needs its own I/O connection and should be on a drive by itself so when the program is talking to it that is the only thing on that drive consuming its I/O channel. That is where the performance boost comes from. The only problem with having the PBC on the same drive with your photos is the amount of space it occupies.

    All that is beside the point to your current problem though.

    Have you done the Delete Settings thing for Portrait AI yet?

    https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

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  • David collerton

    Hi Brian

    I'm not sure that I understand about the scratch space. What exactly is this and how do I choose its location? Is there an faq or document I can access /read? Sorry to be dense but I thought that you were talking about the PBC

    Best, Dave

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  • David collerton

    Ré delete settings file, no, I'll do it tomorrow when I boot up On1. I'll also double check to make sure that On1 is using the graphics GPU

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  • Rick Sammartino Community moderator

    There is info here on caches if you're interested...

    https://on1help.zendesk.com/hc/en-us/articles/360035750991-Catalogs-and-Caches-ON1-Photo-RAW-2022-ON1-PHOTO-RAW-2021

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  • Brian Lawson Community moderator

    The program uses the scratch space while you are editing. It is where it does all its work. I'm sure you've lost work when the program has crashed. That's because it was all in the scratch space. It gets written to the internal edits database and the .on1 sidecar file when you return to the Browser or move to a different photo while still in the Editor. It is also why you loose your edit history.

    When the scratch space is in its default location it is on your boot drive along with the OS and its scratch and virtual swap spaces, the programs and theirs, your user data, etc. All the programs in the background have to share the single I/O channel for that drive to do their thing. It's like a 4 or 5 lane freeway in both directions being funneled down to a single lane bridge. Traffic can travel in only one direction at a time and everyone has to wait their turn to cross.

    By adding a dedicated fast SSD with its own connection you have added a 2nd lane to the bridge which is reserved for Photo RAW's exclusive use. It has its own express lane so the program can respond faster to things like drawing a mask. Because you don't use the PBC while editing, except when the Filmstrip is visible, putting it on the same drive doesn't impact the editing performance. You can't scroll through the strip and draw a mask at the same time, right? It also gives you plenty of breathing room for it to grow as needed without crowding your Pictures drive or your boot drive.

    I've named mine Scratch and I move the scratch space for all programs that allow it to that drive. Again, I'm only using one program at a time, even if I'm switching back and forth, so there isn't any I/O contention to slow them down. Scratch space is temporary so it doesn't fill up the drive, it gets cleared when the program is quit.

    You can move both the Scratch space and the PerfectBrowseCache in Preferences > System. Don't be confused by the Cache Size slider. It has nothing to do with how big the PBC is allowed to grow. It is the RAM cache that holds the previews that are read from the PBC. Increasing its size can improve scrolling and display speed in the Browser but it comes at the expense of memory available for editing. This may or may not be a problem depending upon how much RAM your system has.

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  • David collerton

    Thanks Rick, useful reading. Makes things a lot clearer. Brian, OK, I understand. I need to re-think my strategy on where to store everything. Thanks for the advice.

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  • David collerton

    SO, I think that I now have a pretty good understanding of performance / cache and I have taken your advice into account. On1 2022 is definately working better now BUT I still have issues with Portrait Ai crashing On1 when completing an edit ie pressing Done. It crashes more often than not - the more work in the edit the more likely it is to crash - which is not something I suffered with On1 2021. I did delete settings as requested as I know this does clear up a lot of issues. I will raise the point again with On1 support but they just sight GPU issues and driver problems. However, I updated the NVIDIA drivers this morning and made sure that 2022.exe is using the GPU. It's a little frustrating at the moment but in general, On1 2022 is working OK.

    Best

    Dave

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  • Brian Lawson Community moderator

    I haven't played with Portrait AI in 2022 yet but I will do some testing. All that's going to tell us is whether or not I see the same problem. You're going to have to work with support on getting this one solved.

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  • David collerton

    I can only speak for my setup but Portrait AI functions OK until I change the style from Default to one of the other options, for example the one I use a lot which is the last one in the list. Saving (ie pressing Done) after doing this, and any other associated edits, crashes On1. I have informed support of my experiences and findings.

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  • Brian Lawson Community moderator

    Thanks David, that's helpful. Has support responded yet?

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  • David Kick

    David, this is probably not going to be helpful at all but I cannot get Portrait AI to crash PR 2022.

    My steps, Open photo in edit, do some basic adjustments in develop, select Portrait AI and then select Style:Skin, Eyes & Mouth - Subtle  then do a couple of other edits and then select Done. Program returns to browse.

    I have tried this on several different photos and different styles.

    I am using Nvidia's latest Studio Driver.

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  • David collerton

    Thanks for experimenting. That would certainly down my system. Are you mac or Windows David? I'm using Windows 10.

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  • David Kick

    David, I'm on  a Windows machine. I have migrated to Win 11.

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  • Brian Lawson Community moderator

    I don' t know that Windows 11 is officially supported yet. That could be part of the problem. It is not listed in the Tech Specs for 2022.

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  • David Kick

    Brian, I am not having any issues with PR 2022 on my windows 11 machines. In fact it runs quite well.

    David Collerton has the issue.

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  • Brian Lawson Community moderator

    Oh, my bad. Sorry.

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  • David Kick

    No problem Brian, when a couple of folks with the same name get going in a conversation it can get confusing particularly when you are watching a bunch of threads like you are.

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  • Brian Lawson Community moderator

    It's 10:50AM, I've been up since 6 and I'm finally caught up to where I can go make myself some breakfast. What can I say? 😁

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  • David collerton

    David, I'll try running disp.exe and sfc /scannow to rebuild my Windows 10 system and check for errors. Maybe when we get to upgrade to 11 that'll help but in the meantime, I'm stuck with Windows 10. It's just really strange that using something as basic as styles breaks my system. Maybe support will have a few ideas.

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