ON1 2022 Upgrade issues
Answered
Hi, I pre-ordered ON1 Photo Raw 2022 Ultimate upgrade + 1 year plus bundle. I checked my account and it has the following;
ON1 HDR 2022
ON1 Portrait AI 2022
ON 1 Effects 2022
ON1 Resize AI 2022
ON1 NoNoise AI2022
On1 Photo RAW 2022 Upgrade
ON Photo RAW loaded perfectly but when I go to download the rest of the bundle, it automatically opens the same page for NoNoise but 2021. I'm clicking on the link directly below the product download.
Also the plugin for Lightroom is greyed out
I have Windows 10 PC, can anyone please advise what I'm doing wrong.
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Please contact Kahlie in Customer Service. She handles web site issues and can get you the correct download links as well as fix them. Use the Submit a request link at the top or bottom of the page.
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The rest of the bundle hasn't been released yet. Can you download or have you got 2021.5. That can be used for plugins until the 2022 plugins are released. You get the link to NoNoise as that is the one thing that is not available via 2021.5.
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Hi Brian and Dave thanks for your advice and help, I didnt realise the the plugins were not available until later.
I have 2021.5.
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as a 1 plus member i do not understand why i am being charged for the 2022 upgrade
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Because the Plus program does not include software. It is for additional training materials and extra Presets & LUTs, etc.
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I used to get the upgrades with my subscription. So now I am not getting the upgrades?
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If I am no longer getting the upgrades, I kept my subscription active just for this, then I want to find out about canceling. $142 is too much for what is offered. It was acceptable when I was getting the upgrades
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Plus has never included the software, it is training only as has been stated both here on the page I provided the link to.
Are you a Plus Pro member and have you maintained your subscription to it? It has been discontinued but members who continue paying the subscription fees are grandfathered in and will get the Photo RAW updates for free.
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Order on Sep 18, 2021ON1 Plus Pro
Renews every year
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Yes I am a Plus Pro member
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Then you need to talk to Kahlie in Customer Service. Note that the Plus Pro program covers only the Photo RAW program and not the new plug-ins.
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Thank you. How do I contact Kahlie?
and yes I am aware the plugins are not included as I have inquired about that previously
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Use the Submit a request link at the top or bottom of this page and choose Customer Service from the first question asked.
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