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ON1 2022 Upgrade issues

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13 comments

  • Brian Lawson Community moderator

    Please contact Kahlie in Customer Service. She handles web site issues and can get you the correct download links as well as fix them. Use the Submit a request link at the top or bottom of the page.

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  • David Tillett
    Great answers

    The rest of the bundle hasn't been released yet. Can you download or have you got 2021.5. That can be used for plugins until the 2022 plugins are released. You get the link to NoNoise as that is the one thing that is not available via 2021.5.

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  • alan hunter

    Hi Brian and Dave thanks for your advice and help, I didnt realise the the plugins were not available until later. 

    I have 2021.5.

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  • William Hamilton

    as a 1 plus member i do not understand why i am being charged for the 2022 upgrade

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  • Brian Lawson Community moderator

    Because the Plus program does not include software. It is for additional training materials and extra Presets & LUTs, etc.

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  • William Hamilton

    I used to get the upgrades with my subscription. So now I am not getting the upgrades?

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  • William Hamilton

    If I am no longer getting the upgrades, I kept my subscription active just for this, then I want to find out about canceling. $142 is too much for what is offered. It was acceptable when I was getting the upgrades

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  • Brian Lawson Community moderator

    Plus has never included the software, it is training only as has been stated both here on the page I provided the link to.

    Are you a Plus Pro member and have you maintained your subscription to it? It has been discontinued but members who continue paying the subscription fees are grandfathered in and will get the Photo RAW updates for free.

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  • William Hamilton
    Order on Sep 18, 2021
    ON1 Plus Pro

    Renews every year

     

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  • William Hamilton

    Yes I am a Plus Pro member

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  • Brian Lawson Community moderator

    Then you need to talk to Kahlie in Customer Service. Note that the Plus Pro program covers only the Photo RAW program and not the new plug-ins.

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  • William Hamilton

    Thank you. How do I contact Kahlie?

    and yes I am aware the plugins are not included as I have inquired about that previously

     

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  • Brian Lawson Community moderator

    Use the Submit a request link at the top or bottom of this page and choose Customer Service from the first question asked.

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