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Edits not showing on the mobile app.

Tracy Christenson

I just installed the upgrade to 2022.  The edits I make no longer show on the mobile app(new issue).  The photos also keep disappearing from the albums. This is not a new issue, I was just hoping the upgrade would fix it. :(

Does anyone know if there might be a setting or something I am missing that is causing the edits not to preview on the app? 

Thanks!

 

 

 

 

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Comments

7 comments

Date Votes
  • Brian Lawson Community moderator

    There will be an update to the Mobile app that should help with these problems. I've noticed them too but I haven't started to dig into what's going on yet.

    https://www.on1.com/blog/on1-photo-raw-2022-is-here/

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  • Tracy Christenson

    Gotcha.  Thanks for the heads up on that!  :)

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  • Frederick Piccarello

    I just updated to on1 raw 2023 and have the same problem. My edits just dont show in the mobile app/

    I'm really trying to break away from Adobe but this is keeping me from cutting the cord

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  • Rick Sammartino Community moderator
    • Edited

    I don't know if or when the phone app will have an update, but I know the current version won't be able to read edits made in 2023. How could it possibly know what to do with new processing it wasn't programmed for?

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  • Don Maclean

    I believe it may be updated already as I see it on the Google PlayStore and on the App Store where it states "Support for Photo RAW 2023 edits synchronized with ON1 Cloud Sync."

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  • Tracy Christenson

    I just updated to 2023. I also just deleted and reinstalled the app. The edits still are not showing for me.

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  • Brian Lawson Community moderator

    You'll have to talk to tech support about this one. I stopped using the mobile app a while ago so I can't help, sorry.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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