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Issues with Exporting

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8 comments

  • Brian Lawson Community moderator

    I've been working with another user having the same problem. https://on1help.zendesk.com/hc/en-us/community/posts/4410089240333-When-exporting-a-group-of-photos-using-sequence-numbers-it-starts-at-002-and-increments-by-2?page=1#community_comment_4410149168141

    I don't know what is going on, I'm not able to duplicate the problem on my system. You'll have to work with tech support on this.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  • Yannis Rondiris

    Thanks Brian. I suppose that you refer to the second point.

    Do you have any answer for the first? Ie, are sequence numbers editable, or always starting from 1?

    Thanks again.

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  • Brian Lawson Community moderator

    No, I don't know how to get it to start at anything but 1.

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  • Rick Sammartino Community moderator

    Wow. Just exploring the sequence # in Export. So many new options but not able to set the sequence number.

    I checked the user guide too, there is no mention of an option.

    Edit: Same problem in Batch Rename.

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  • Brian Lawson Community moderator

    I would expect that. The code that does it in one place should be the same piece of code that does it in another. Everywhere you can use the tokens would be the same.

    I tried starting with 1 when there is already a 1.xxx file. Our options are Skip, Replace, and Keep Both. Replace and Keep Both are obvious but I didn't know what Skip would. I was hoping it skip that number and use the next in sequence but nooooo…! I skips exporting the image that would have used that number.

    Definitely some more work is needed.

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  • Rick Sammartino Community moderator

    LOL, this release (2022) is the FIRST that has the same code for Export, Rename and I would assume Import as well (haven't checked that one).

    It's just funny to me that you would say that after all the years I've been complaining to On1 about the inconsistency between the three.

    Baby steps I guess, once the sequence is fixed I think we'll finally be in a good place with filenames.

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  • Brian Lawson Community moderator

    Who says they don't listen to us complain? 😉

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  • Yannis Rondiris

    Hopefully, when they address the sequence number they will also address the second issue I mentioned in my initiating comment. Ie, the fact that the sequence does not follow the order of the selected photos but scrambles them arbitrarily. 

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