Position of watermark in "Export" window
I have an edited image (3427x 5141) that I am exporting as a jpg (ON1 2022).
I am inserting my (png) signature as a watermark - bottom right corner.
The Export window has cropped the bottom of the image leading to an apparent difference between the position as shown in the Export window and as shown in the final image.
My prefered locaion would move it off the bottom of the Export window.
Any thoughts /suggestions? Thanks
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That sounds like a bug to me. I would expect the watermark's position to be placed relative to the crop. You should send this to tech support.
How to submit a problem to ON1 Tech Support - A Step-by-step Guide
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Brian - what he is saying is the export dialog is cropping off the bottom part of the image so the watermark cannot be placed properly. In my example below you can see it cropped off the basket. Still a bug that needs to be reported
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Thank you - I shall report it and await developments.
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Have you expanded the size of the Export window and/or scrolled down to see all the controls? I'm not seeing any clipping on my system.
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The behavior on my machine is a bit odd when I click on add watermark the whole image shows. When I select the Logo watermark then the lower right box the logo appears but higher on the image than expected.
Then if you leave export for any reason you see the image cropped off again with the water mark at the very bottom of the image. Makes it a bit confusing if you are trying to figure out where your logo will be placed at the bottom of the image. My example makes it easy because ot the basket at the bottom of the image.
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For me expanding the export box and scrolling make no changes. I haven't used watermarks in a long time but thought I would test it out.
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I'm not seeing this, sorry. Let's see what support has to say.
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I experimented some more and I am only seeing this on photos taken in Portrait mode. Landscape mode images do not exhibit the same behavior. Happens on both my desktop and laptop Windows machines.
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One more thing to add - I cropped a landscape image using original ratio and swapped the width and height to make it a Portrait style photo. The resulting image also cops off the bottom part of the image in the export - watermark display the same as it does with a photo taken in portrait mode. Also tried 5W X 7H same cropped off result.
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I have contacted Support with this issue and received the following reply
Cody Armstrong (ON1)
Oct 5, 2021, 9:36 PDT
Hello,
Thank you for contacting ON1 Software.
Typically the biggest issue we see with image preview issues or images not appearing correctly after exporting when using ON1 PHOTO RAW is either video card drivers not being current or that the application has not been set to run off the discreet (not embedded) GPU.
Please visit the manufacturer's website to download the latest driver directly from them. Updating thru the Windows updater will not give you the latest driver.
Full instructions are available here:
https://on1help.zendesk.com/hc/en-us/articles/115000551608--OpenGL-3-3-and-later-is-required-How-to-update-video-card-driver-Windows-Only-
After completing the install, please open the NVIDIA or AMD Control Panel (depending on what brand is installed on this machine) and make sure ON1 Photo RAW is configured to run exclusively off of this GPU. Here is some more information on how to do so:
https://on1help.zendesk.com/hc/en-us/articles/115000138471
Apply these changes and reboot your machine.
If you're still having issues can you send us your ON1 PHOTO RAW Log.txt file?
You can find the log at the following location, there may be some additional information that is being captured here.
C: > Users > Your Username > APPDATA > Roaming > ON1 > ON1 Photo RAW 2022 : ON1 PHOTO RAW Log.txt file.
Please note, App Data is a Hidden Folder on Windows. Please make sure you enable hidden files and folders on your machine so you are able to open this folder:
http://windows.microsoft.com/en-us/windows/show-hidden-files#show-hidden-files=windows-7It failed to solve the problem. I show it here because it might help someone else.
Interestingly, I could find no reference to ON1 2022 in the NVidia control panel (which I resolved). Did the installation of 2022 affect the NVidia settings?
I have sent the log file to support and await developments.
To me, it is as though the Watermark Preview window is the wrong shape/dimensions to show the WM0 -
Andrew it seems On1 support thinks this issue is with an exported photo not with what you see during the process of setting up your export. when they say this "Typically the biggest issue we see with image preview issues or images not appearing correctly after exporting when using ON1 PHOTO RAW is either video card drivers " You should point them to this thread. I will submit a ticket as well.
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I take your point and have re-explained the issue and flagged up the thread.
Meanwhile ... I have reverted to my old system which uses a layer.
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Andrew, not sure if you noticed this in my comments or not, on my two windows machines the behavior we are reporting only happens in a portrait image where the height is greater than the width. If I add a watermark to a landscape photo the image is displayed correctly in the watermark window. I'm curious if you see the same thing?
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David
I can confirm that in landscape mode the issue does not occur.
It seems to me to be some sort of limit on the proportions of preview window.
I never used the facility in 2021, which from the user guide appears similar but not exactly the same. I uninstalled 2021. Can anyone test it?0 -
Andrew, I just got an update from support on this. They acknowledge it is a bug and are working on a fix.
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David
Thanks for the update.
We shall see what develops.0
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