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Problem after editing foto

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9 comments

  • Rick Sammartino Community moderator

    Your edited photos are viewable inside of On1. To view them outside of On1 you need to export them first.

    Your edits are automatically saved as you edit, there is no need for a save button, but you can force a save by going back to browse for a moment.

    If you tell us what you're trying to do, we could be more help.

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  • Brian Lawson Community moderator

    Also, photos which have been edited will display a badge in the lower right corner to identify them.

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  • Demi Van

    Brian

    If I edit the photo there is no button as you see on the right below. Before the update I have done there was the button.

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  • Demi Van

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  • Demi Van

    Our version nr is 2020.6(14.6.0.9837)

    We will see a edit photo but in the small Square we do not see any edit photo

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  • Brian Lawson Community moderator

    That is something you'll have to talk to support about Demi. That badge is supposed to be applied to every photo that has been edited. The only thing I know of that would prevent that is if you started editing the .CR2 file and you added a new Layer to it before returning to the Browser to save those edits. In this case the edits would be applied to the new .onphoto which should show the badge.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  • Rick Sammartino Community moderator

    Did you add a layer? If so, your edits will be saved in an .onphoto file in the same folder.

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  • Greg Hughes

    I developed the same problem this morning. My edits aren't saving. It worked fine last night. I tried moving the scratch folders on my SSD but that didn't help. I'm not sure what to do next other than contact support.

     

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  • Rick Sammartino Community moderator

    You can contact support here

    https://on1help.zendesk.com/hc/en-us/requests/new

    Follow the 'How to submit' article that Brian posted a link to three posts back.

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