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PR 2022 not shown in uninstall programs area

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8 comments

  • Toney Barber

    Same here. 2022 is not registering. ONPREST files are looking for 2019 to run which no longer exists on my machine. Been 5 month and no response... 

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  • Brian Lawson Community moderator

    Select a ON1Preset file and choose the command Open With… or its Windows equivalent. My Windows VM is down right now so I can't look up the exact command, sorry. In the new dialog pick ON1 Photo RAW 2022 for the program to open this type of file, then click the option to set that for all files of this type.

    There are other threads on these forums that address the registry issues that you can search for. Here's an older one that deals with installation problems but it has recommendations on uninstalling followed by running a registry cleaner. 

    https://on1help.zendesk.com/hc/en-us/articles/219003138-Error-214-During-Installation-Windows-Only-

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  • David Kick

    Same in Windows, Right Click on the preset and select open with the select choose another app.

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  • Toney Barber

    Of course. I did that several times before reaching out. And, when attempting to "choose another file", NO VERSION OF ON1 appears in the list of choices. I have scrubbed the registry and re-installed several times, apparently successfully, with no change in outcome.

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  • Brian Lawson Community moderator

    There should be an option for Other so you can browse your file system and navigate to the ON1 Photo RAW 2022 folder where you will then be able to select the PR 2022 program.

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  • David Kick

    At the bottom of the list of apps you should see "Look for other apps on this PC" Select that and a normal Windows browser will open. Browse to C:\Program Files\On1\On1 Photo Raw 2022\   and select the On1 2022 executable. Don't forget to select Always use this app

     

     

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  • Carl Traub

    I reported this issue to tech support on Jan 23rd. The PR 2022 installer did not create an entry to allow it to be removed, but I do have 2 entries for PR 2020. They blamed registry corruption, and suggested that I run a registry cleaner like CCleaner, which I already run regularly.  I reran it and reported that the issue still exists.  I pinged them March 10th and got no response. I pinged them again  on April 25th,   I also manually browsed the registry and reported the data that I found for installed PR entries.  I have gotten no feedback from support since January.

    This is one of 4 tickets I can't get support to respond to.

    It would be nice if we all got timely responses to our emails like the forum moderators do. 

    It's getting quite difficult to accept the numerous problems that this product displays, and the complete lack of caring from all levels of employees in the company. 

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  • Toney Barber

    Agreed! And I will NOT be renewing for that very reason.

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