Skip to main content

How do I turn off Cloud Sync?

Answered
Randy McDow

I don't think I paid for Cloud Sync, but when I quit ON1 PR, it shows a Progress window: "Shutting Down"   "Disconnecting from Cloud Sync".  And now it's stuck?  How do I turn it off so that my program quits cleanly? I do not use Cloud Sync.

0

Comments

17 comments

Date Votes
  • Brian Lawson Community moderator

    You cannot disable that, sorry. I see it from time to time myself. I just force quit the program and report it to support. You can try the Reset Cloud Sync button in Preferences > Cloud Sync.

    0
  • Randy McDow

    Thanks so much for your help, Brian.  I don't have a Cloud Sync tab inside Preferences on my Mac.  Am I looking in the wrong place? 

    0
  • Brian Lawson Community moderator

    Yes, look in Photo RAW's Preferences. 😉

    0
  • Randy McDow

    I posted to the Facebook group so that I could include a screenshot to get your help.  Thanks.

    0
  • Brian Lawson Community moderator

    This is what you should be looking at.

    0
  • Randy McDow

    Yes, but I don't have a Cloud Sync tab at all.....

    0
  • Brian Lawson Community moderator

    Which version of which program are you running?

    0
  • Randy McDow
    • 2022: 16.0.1.11212
    0
  • Brian Lawson Community moderator

    So Photo RAW 2022. I have to assume that you don't have that tab because you are not subscribed to the service. Looking in the User Guide (pg 241) it supports that theory, "If you have subscribed to the ON1 Cloud Sync service…". I wasn't aware of that before, sorry.

    Do you have the mobile app installed on your phone or tablet? I don't recall seeing the program hang on that disconnecting message since I removed it from both my devices.

    0
  • Randy McDow

    I do have the mobile app on my phone.  I will take it off and see if that helps.  On the mobile app, if I click the Cloud button, it tells me the rates to subscribe.  So I'd be surprised if having the app on my phone would delay the desktop app from closing, but who knows.  

    Thanks so much for your continued efforts to help us all stay happy with On1 PR.

    0
  • Brian Lawson Community moderator

    This is just opinion but I suspect that because you are signed in to the mobile app there is some kind of sync checking that is still taking place. I was using Cloud Sync but stopped. I unpublished all my albums and use the Reset button but it would still hang about 20% of the time so I removed the app from my mobile devices. I don't remember the last time the program hung there.

    FWIW, I also never had any problems with force quitting the program. That can lead to problems when it happens while you're still using the program but because this is coming at the very end of the quit processing it seems to be OK.

    0
  • Randy McDow

    Brian, you're the best!

    0
  • Brian Lawson Community moderator

    Did that solve the problem?

    0
  • Randy McDow

    Wow!  Seems to have made a big difference.  I was in the program when I got your message, so I quit, which worked quickly, but I didn't trust that.  So I re-opened the program, browsed around a little, and then quit again, and it quit very quickly!  Fascinating.    Thanks for sticking with this to help me resolve it, Brian! :-) 

     

    0
  • Brian Lawson Community moderator

    You're welcome.

    0
  • Randy McDow

    The program now hangs about half the time when I try to exit.  So frustrating.  Anyone else have this problem? 

     

    0
  • Ray Miles

    Yes and I reported it to Support. Hopefully it will be fixed in the next update. I just Force Quit and it doesn't seem to do any harm.

    (Support also told me to reset the programme, they always do, but it didn't make any difference.)

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post