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Upside Down Import From iPhone

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25 comments

  • Rick Sammartino Community moderator

    I checked the user guide and found no other options. I would suggest that you open a support ticket for On1 to investigate why they haven't rotated properly.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Andreas Rummler

    I already opened a ticket on that. It's a known issue and will be fixed in the next update. For me, it only affects .heic files, not .jpgs. And only landscape photos taken with the volume keys up. Landscape photos with the volume keys down show fine. And the same holds true for portrait photos, taken normal or phone upside down.

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  • W. Witherspoon

    Most are .heic files, that are upside down but not all of them. Also, the .mov are upside down too. Not sure why there are a mixture of .jpgs and .heic files, but that is not as important as getting this mess straightened out. I had a problem with using the volume key so I used the screen to take the photo. I will consider using PR app for iPhone photos and see if that creates a little less confusion keeping all in one format.

    For now I will see if there is a way to sort all of .heic files together and try to rotate them. As said before the rotate is sluggish and not very responsive. I was hoping PR 2022 was going to be a help with getting all of the photos from the last 2 years downloaded and organized quickly, not be a hindrance. After the iPhone I have the SD card; hopefully not the same problem.

    Thanks for all the help.

     

     

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  • Subias Gilles

    That's not a ON1 issue, Heic or some other format files from iPhone are not displaying "right" (ie horizontal) on other softs (even Apple !). When sometimes I want get my iPhone photos, I use image transfer, create a new desktop folder, then import, later on rotate in Preview or in ON1. The guilty is Apple, not ON1, as far as I know. So many times I take a photo from my iPhone, very difficult to don't have "Live" or "Hdr" off, many disagreements succeed. Thanks Tim !

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  • Andreas Rummler

    It's an On1 issue. Digikam is able to show the orientation of the .heic photos correctly.

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  • Brian Lawson Community moderator

    It's already been stated this is a known issue that is supposed to be fixed in the next release.

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  • Andreas Rummler

    W. Witherspoon You could try the create a search for filetype=heic and orientation=landscape. Then select manually all the upside downs and rotate them all in one go.

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  • W. Witherspoon

    Apple Photos looks fine and the folder I exported them seem to seems be OK when I randomly select one to open. Image Transfer seemed limited as to what it imported. The best solution for me was Apple Photos and export to a folder.

    I am going to try a search for heic files but I want to restrict it to just my iPhone folder I created. Hopefully, I can do this. We'll see.

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  • W. Witherspoon

    Well that did not work. I ran my search but I still had to de-select the heic files that were rotated correctly before rotating the rest. After spending my time doing this I rotated the files and it seemed to go fine and then it just crashed. Anyway, it is probably better to just go one by one and bulk select wherever I can rather than waste more time trying to fix it. PR 2022 so far not been of much help getting these files off the phone and organized, and actually has created additional problems. I have other photos to import from an SD card so I hope that works better.

    Thanks for all of the suggestions.

     

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  • W. Witherspoon

    I rotated most of the photos to correct orientation except for the .mov files. They do not rotate even though they open correctly in Quick Time.

    I now need to convert .mov files to a different format such as jpeg. I will probably use PS unless there is an easier way. A batch process would defiantly help if I can figure that out. The movies were a mistake.

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  • Brian Lawson Community moderator

    A .mov file cannot be converted to a jpeg file. You can convert individual frames from the movie to other formats with video editing software.

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  • W. Witherspoon

    I just experimented with sending a .mov file to PS and saved as Tiff (or psd) and sent it back to ON1. It is orientated correctly and editable. When it opens in PS it shows only 1 frame and timeline. It is confusing the way it shows but it displays and edits in PR 2022 with no problem. It seems to be a smaller size than the other iPhone photos. I will see if video editing software such as iMovie or Roxio which I have can do a better job and if not I will try PR resize and see if I can match the size of the original iPhone file. Of course I will have to pick and choose and see what is worth all of the trouble. I will work on it tomorrow. Thanks Brian

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  • Michael James

    I kept hearing the problem would be fixed in the next release, but it's still here.  Just tried importing files again after upgrading to 2022.1 and the rotation isn't correct.  Any additional details on when to expect a fix in Photo RAW 2022?  

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  • Brian Lawson Community moderator

    You know what we know Michael, sorry.

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  • Andreas Rummler

    Today a new version came in, but unfortunately it's still not fixed.

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  • Andreas Rummler

    What do think, will this ever get fixed? In the meantime it got worse. Seven months ago it affected only landscape oriented .heics. With my iPhone 13 Pro it now also happens with portrait photos, depending on the lens that was used.

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  • Rick Sammartino Community moderator

    Andreas, here is an article that might be useful. I would suggest that you find an app to check and see what the orientation of your photos actually is (irfanview will do it). If the orientation in EXIF is correct, then On1 needs to fix it but if it's not correct, it's not On1s fault.

    https://iphonephotographyschool.com/iphone-photos-upside-down/

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  • Andreas Rummler

    Rick, without having examined the EXIF information (again!) of photos taken with my 13 Pro (I opened a ticket with On1 while still owning an 8), some comments:

    • I am aware how EXIF/rotation information works. And I am on a Mac, while the article you linked suggests that EXIF information is not evaluated correctly on Windows.
    • In parallel to On1 I am using Digikam, XnView, Luminar 4 and gBrowser. All of them show photos rotated correctly. For me, that's a strong indicator that On1 is to blame.
    • It seems that On1 shows correctly/incorrectly rotated photos depending on which lens on the 13 Pro has been used (the 13 Pro has 3). Again, that's a strong indicator that something is wrong with On1.

    However, I'll do more testing and post the results here. Let's see, if I can narrow down under which conditions that bug appears.

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  • Andreas Rummler

    Did a quick test with 3 photos taken with the 3 lenses in each orientation. There are no differences between the photos from each of the lenses.

    • Phone upright (volumes keys left): EXIF orientation = 6, display correctly
    • Phone turned right (volume keys on top): EXIF orientation = 3, display incorrectly
    • Phone upside down (volume keys right): EXIF orientation = 8, display correctly
    • Phone turned left (volume keys bottom): EXIF orientation = 1, display correctly
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  • Brian Lawson Community moderator

    Have you reported this to tech support yet?

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  • Andreas Rummler

    Yes, about 8-9 months ago. Unfortunately no resolution so far. I can't believe that I am the only one experiencing this behaviour.

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  • Brian Lawson Community moderator

    I meant your EXIF orientation findings.

    You are not the only one experiencing this nor are you the only one to report it. Report it again with the new findings and include a download link for one of your image files that comes in upside down. Remind them you've reported the problem in the past and give them the link to this forum topic. The more info they have to work with the more likely it is to get passed to the engineers for fixing.

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  • Rick Sammartino Community moderator

    Andreas, I suggested that you do all of that so you can send proper data in to support to illustrate the problem. Not so you could brush it off and complain that you know how it works.

    In addition, you said this...

    • Phone turned right (volume keys on top): EXIF orientation = 3, display incorrectly

    This is exactly what the article I posted refers to...

     

    If this is actually what's happening, it's not On1s fault.

     

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  • Andreas Rummler

    Brian Lawson Got an answer from Tech Support. There's no ETA for a fix. And it will not be fixed before autumn.

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  • Andreas Rummler

    Rick Sammartino I don't get your point: as I wrote before: there's no Windows machine involved. And the EXIF orientation = 3 is correct, but On1 behaves as if it was orientation = 1. And yes, they have sample pictures from me.

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