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Problems with the new update (16.0.1.11212)

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16 comments

  • Brian Lawson Community moderator

    Check out the comments on this thread about configuring the OS for performance.

    Windows 11 and 2022 performance

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  • Nathalie Lalonde

    I'm on Windows 10 (all the updates are done). I also did the upgrade of my NVidia card this morning.

    The rest seem pretty technical :-/

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  • Brian Lawson Community moderator

    Did you follow the instructions here? It is most likely the Graphics Performance settings that need to be adjusted for the new version of Photo RAW.

    "OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Photo RAW – ON1 Support (zendesk.com)

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  • Nathalie Lalonde

    Yes I did all the steps ! And nothing is change. Here is 2 screenshot of my system and my video card.

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  • Brian Lawson Community moderator

    Which version were you running before updating to the latest Photo RAW 2022? If you were using 2022 previously you should still be able to run the update. If you can from a prior version, 2021 or earlier, that could be the problem. You'd have to ask tech support to be sure.

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  • Nathalie Lalonde

    I was running a 2022 version. I update everytime On1 is suggesting it. It's only the version I download this morning that doesn't work. I also reinstalled it this afternoon. No change.

    I asked tech support.

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  • Brian Lawson Community moderator

    Some of the more experienced Windows users may post here too. I'm more of a Mac guy so this is as far as I can go, sorry.

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  • David Kick

    If a previous version of 2022 was running fine and an update caused issues - perhaps try Delete Settings ( hold shift key while starting On1 2022.) Select Delete Settings on the resulting dialog

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  • Nathalie Lalonde

    Brian Lawson Thank you very much for your time ! It's appreciated :-)

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  • Nathalie Lalonde

    David Kick It didn't work ! I restore it with a back up I had done a few minutes ago.

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  • David Kick

    I'm confused - did you try to delete settings or just restore from a backup?

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  • Brian Lawson Community moderator

    If your settings files are corrupt and that is the cause of your problems, the backup you made would contain that corruption so the restore wouldn't change anything.

    Try the Delete Settings option then the Reset ON1 Photo RAW 2022 button. Tech support will want you to do this for them too so you might as well get it out of the way now.

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  • Nathalie Lalonde

    First I did a backup, then I reset the settings. Nothing change so I restore the backup.

    Because it's a lot of work to get all the settings back if you don't restore from a backup :-/

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  • Brian Lawson Community moderator

    The problem is that you've restored corrupt data so you've changed nothing. You have to manually reset everything to be sure that a corrupt setting somewhere is not the cause of the problems you are having. I know it is a pain to do but it is necessary.

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  • David Kick

    Brian, Nathalie did say  "I reset the settings. Nothing change so I restore the backup" 

    Perhaps next step would be to Reset On1 Photoraw and if that doesn't work complete uninstall / reinstall of 2022

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  • Nathalie Lalonde

    Thanks, I will try those options and get back here to tell you how it went. But this week I have tons of work to do before the Holidays. So maybe I won't be able to work on that a lot. Also, will wait for tech support.

    Thanks again for your time !

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