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PR - proces in background persist

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7 comments

  • Brian Lawson Community moderator

    This is a known problem that affects both operating systems. There is nothing we can do except keep on reporting it until it gets fixed.

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  • Dariusz Kotarba

    Hmmm.

    If  I have in the future any issue for reporting/asking I first ask You.

    ... if the support forgets a known issue that's not a good sign :(

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  • Brian Lawson Community moderator

    They've got a script they go through to eliminate the most common causes of the problems users have. You just have to work through it with them and keep telling them when it's a problem. I include the links to discussions like this so they can see it isn't just me.

    Someone  posted the other day they are testing a version that is supposed to fix this. Hopefully that makes it into next week's update.

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  • David Tillett
    Great answers

    I can confirm that this problem has not been forgotten and is actively being worked on. There may be a number of triggers that cause On1 to hang waiting for something to finish.

    I have seen two error messages from failed close down on Mac - one related to Data Services and one related to Cloud Sync. As I do not use Cloud Sync I was advised to delete CloudConnect.db and On1Sync.settings in the <user>/Library/Application Support/On1 PhotoRAW 2022 folder in case they had become corrupt.

    I haven't seen the Cloud Sync error since.

    The files are somewhere in Roaming Data on Windows.

    Usual disclaimer that if you choose to try deleting these files you do so at your own risk.

     

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  • Dariusz Kotarba

    Are You sure, David and Brian, they are aware of that issue.

    Cody has only one answer for this problem.

     

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  • David Tillett
    Great answers

    Yes, as someone who reported issues with closedowns hanging with error messages i was asked to help provide additional diagnostics by running a modified build with additional logging enabled and the send log files if I had to do a Force Quit to close ON1. I have been doing this for the last week or so.

    So development or second-line support are actively working on the problem or problems. From my experience in supporting a range of serving a major university it is not easy for first-line support to keep up to date with progress on resolving issues like this that only happen now and again.

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  • David Tillett
    Great answers

    Just to add my set up has a similar number of images in multiple folders and sub-folders on USB disc. So I am effectively running the same sort of tests as you asked for. Main difference is that I am running an M1 iMac.

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