Can’t save smart album, On1 says it already exists

Martin de Jong

• December 24, 2021 20:20
• Edited

2 things occurred to me while defining smart albums from existing searches.

1) When I wanted to save it I got the message that the smart album already existed. This while there were no smart albums existed. 

2) During the deletion of an album I had to force quit On1. After that all my defined smart albums were gone and I could not use the earlier defined names anymore. 

Could 1) be a residue the old smart albums we use to have before 2019 and how can I make these names available again?

Thanks, Martin

 

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  Brian Lawson Community moderator

  • December 24, 2021 20:22

  I'm sorry Martin, I don't have an answer for this. You'll have to ask tech support.

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  Felix

  • December 25, 2021 13:12

  I´m having a similiar issue with a Smart Album that´s name is containing a "_". Cant be found, nor used or deleted.

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  Brian Lawson Community moderator

  • December 25, 2021 13:18

  Once again, you need to report this to tech support. I don't have any answers for why Albums, smart or not, cannot be found or deleted, sorry.

  How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  Rick Sammartino Community moderator

  • December 25, 2021 18:05
  • Edited

  Make sure your smart album name isn't the same as a standard album or any catalog header. They may be different types, but they share the same naming structure.

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  Martin de Jong

  • December 26, 2021 16:33

  This morning the smart albums created on Friday were there all of a sudden, but unfortunately they were gone after another restart of On1. 

  Anyway, I reported my findings to support. Now wait for their reply. 

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