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Can't get 2022.1 to run in develop mode

Mark McNerney

When importing just a couple photos, brows mode only shows, maybe one of them, the others are shown with a file name, but no preview.  If I select anything and go to edit mode, the program never comes up with anything.  I have tried the following:

  1. uninstalled previous version
  2. reset ON1, and deleted settings file.
  3. made sure my account has admin privileges
  4. uninstalled and re installed.  (interesting note:  after uninstalling and deleting everything from the recycle bin, then reinstalling, ON1 still remembers keyword list and import destination folder, even though the destination drive was not connected since install. How does it remember that?)
  5. I even tried starting program with no network or WiFi.

 

 

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Comments

5 comments

Date Votes
  • Brian Lawson Community moderator

    What are your system specs, Mark?

    No 4 happens because the uninstaller does not delete your user data for the program so the Keyword List was left intact along with any extras you may have imported or created and other user generated data.

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  • Brian Lawson Community moderator

    Have you configured your OS graphics settings and the video card drivers for Photo RAW's use?

    "OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Photo RAW

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  • Mark McNerney

    Just downloaded current AMD drivers, and configured windows as directed.  No better results.

    system specs via DxDiag are as follows:

    Time of this report: 12/28/2021, 12:52:38
    Machine name: DESKTOP-7FPAO01
    Machine Id: {1E985EBB-6DCE-4773-9A04-5AF87F7E1B46}
    Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
    Language: English (Regional Setting: English)
    System Manufacturer: Microsoft Corporation
    System Model: Surface Laptop 3
    BIOS: 1.2746.140 (type: UEFI)
    Processor: AMD Ryzen 7 Microsoft Surface (R) Edition (8 CPUs), ~2.3GHz
    Memory: 16384MB RAM
    Available OS Memory: 14312MB RAM
    Page File: 6057MB used, 10429MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 144 DPI (150 percent)
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.19041.0928 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon(TM) RX Vega11 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x15D8)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_1002&DEV_15D8&SUBSYS_00341414&REV_E1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 9188 MB
    Dedicated Memory: 2032 MB
    Shared Memory: 7155 MB
    Current Mode: 2496 x 1664 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Extend
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.329102), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.328125)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Surface Panel Filter
    Monitor Model: LQ150P1JX51
    Monitor Id: SHP14B4
    Native Mode: 2496 x 1664(p) (59.984Hz)
    Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\amdxc64.dll
    Driver File Version: 26.20.12063.1003 (English)
    Driver Version: 26.20.12063.1003
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6
    Hardware Scheduling: Supported:False Enabled:False
    Graphics Preemption: Primitive
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: DISABLE_HWSCH
    Catalog Attributes: Universal:False Declarative:True
    Driver Attributes: Final Retail
    Driver Date/Size: 11/19/2020 4:00:00 PM, 1975928 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71EE2-5698-11CF-4F74-2B0F5AC2D735}
    Vendor ID: 0x1002
    Device ID: 0x15D8
    SubSys ID: 0x00341414
    Revision ID: 0x00E1
    Driver Strong Name: oem50.inf:cb0ae4148f14e6d7:ati2mtag_Picasso2:26.20.12063.1003:PCI\VEN_1002&DEV_15D8&SUBSYS_00341414&REV_E1
    Rank Of Driver: 00CF0000
    Video Accel: Unknown
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391}
    Deinterlace Caps: n/a
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 2
    MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
    MPO Stretch: 16.000X - 0.250X
    MPO Media Hints: rotation, resizing, colorspace Conversion
    MPO Formats: NV12,420_OPAQUE
    PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
    PanelFitter Stretch: 16.000X - 0.250X
    Component Drivers:
    Driver Name: Unknown
    Driver Version: Unknown
    Driver Date: Unknown
    Driver Provider: Unknown
    Catalog Attributes: N/A

    Card name: AMD Radeon(TM) RX Vega11 Graphics
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x15D8)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_1002&DEV_15D8&SUBSYS_00341414&REV_E1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 9188 MB
    Dedicated Memory: 2032 MB
    Shared Memory: 7155 MB
    Current Mode: 1920 x 1080 (32 bit) (29Hz)
    HDR Support: Supported
    Display Topology: Extend
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.634766,0.340820), Green(0.299805,0.612305), Blue(0.143555,0.047852), White Point(0.312500,0.329102)
    Display Luminance: Min Luminance = 0.084500, Max Luminance = 343.000000, MaxFullFrameLuminance = 343.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: LG QHD
    Monitor Id: GSM778E
    Native Mode: 2560 x 1440(p) (59.951Hz)
    Output Type: Displayport External
    Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: AdvancedColorSupported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361756.inf_amd64_4053c5d9ec625606\B361417\amdxc64.dll
    Driver File Version: 26.20.12063.1003 (English)
    Driver Version: 26.20.12063.1003
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6
    Hardware Scheduling: Supported:False Enabled:False
    Graphics Preemption: Primitive
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: DISABLE_HWSCH
    Catalog Attributes: Universal:False Declarative:True
    Driver Attributes: Final Retail
    Driver Date/Size: 11/19/2020 4:00:00 PM, 1975928 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71EE2-5698-11CF-4F74-2B0F5AC2D735}
    Vendor ID: 0x1002
    Device ID: 0x15D8
    SubSys ID: 0x00341414
    Revision ID: 0x00E1
    Driver Strong Name: oem50.inf:cb0ae4148f14e6d7:ati2mtag_Picasso2:26.20.12063.1003:PCI\VEN_1002&DEV_15D8&SUBSYS_00341414&REV_E1
    Rank Of Driver: 00CF0000
    Video Accel: Unknown
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391}
    Deinterlace Caps: n/a
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 2
    MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
    MPO Stretch: 16.000X - 0.250X
    MPO Media Hints: rotation, resizing, colorspace Conversion
    MPO Formats: NV12,420_OPAQUE
    PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
    PanelFitter Stretch: 16.000X - 0.250X

    Card name: USB 3.0 External Graphic Device
    Manufacturer: Magic Control Technology Corp.
    Chip type: Unknown
    DAC type: Unknown
    Device Type: Display-Only Device
    Device Key: Enum\USB\VID_0711&PID_5621
    Device Status: 0180600A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_REMOVABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 9188 MB
    Dedicated Memory: 2032 MB
    Shared Memory: 7155 MB
    Current Mode: Unknown
    HDR Support: Unknown
    Display Topology: Unknown
    Display Color Space: Unknown
    Color Primaries: Unknown
    Display Luminance: Unknown
    Driver Name: c:\windows\system32\drivers\umdf\trgidd.dll,c:\windows\system32\t6indisp.dll,c:\windows\system32\drivers\wudfrd.sys
    Driver File Version: 1.05.0020.0504 (Chinese (Traditional))
    Driver Version: 1.4.2001.620
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 1.3
    Hardware Scheduling: Supported:False Enabled:False
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Detachable GPU: No
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Virtualization: Not Supported
    Block List: DISABLE_HWSCH
    Catalog Attributes: Universal:True Declarative:True
    Driver Attributes: Final Retail
    Driver Date/Size: 6/19/2020 4:00:00 PM, 91528 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: Unknown
    Vendor ID: 0x1002
    Device ID: 0x15D8
    SubSys ID: 0x00341414
    Revision ID: 0x00E1
    Driver Strong Name: oem18.inf:c14ce884944c553d:Trigger_Install.NT:1.4.2001.620:USB\VID_0711&PID_5621
    Rank Of Driver: 00FF0000
    Video Accel: Unknown
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391}
    Deinterlace Caps: n/a
    D3D9 Overlay: Unknown
    DXVA-HD: Unknown
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 0
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

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  • Mark McNerney

    How do I find where the user data is located?

     

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  • Brian Lawson Community moderator

    It's at C:\Users\<user>\AppData\Roaming\ON1. There are several folders for the different modules and versions of the program. You won't be able to identify the Keyword List by name however. Everything is inside encrypted databases and a lot of stuff has a UUID instead of a name that would be meaningful to us.

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