System crashes when NNoiseAI is applied
Answered
I seem to have a new and unexpected problem with the v 2022.1, which did not occur before.
While, before this happened, I had already edited a few hundreds of .cr2 photos with no problem, suddenly the app started crashing. Initially, quite arbitrarily, when loading an already edited image. I uninstalled and re-installed the app. Then I moved to a folder of unedited photos and started editing. Since then, the app seems to edit ok, but when NNoiseAI is initialized, it crashes. I tried many different photos with exactly the same results; all edits ok, crashes when initializing NNoiseAI. I suspect that it may crash under other conditions too, which I have not tested.
Any help/suggestion welcome. Thanks.
-
Have you checked your system specs and verified that your GPU is up to date and set up properly?
Also, you can try deleting the settings file and see if that helps.
https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File
0 -
Rick, the system and the Gpu are fine and fully updated. As I said, before the system started crashing, I had already successfully edited (also using NNoiseAI) a few hundred .cr2 photos.
I also deleted the settings file, with no result.
Thanks for the response.
0 -
Rick, I suspect that the db may be corrupted. This, because now the app crashes totally arbitrarily in other points of the workflow, eg, when some images try to load from browse to develop.
If I reset the app, will it help? If yes, I understand that the db is erased together with catalogs and albums (I do not care much about these, though). Do I also loose presets, brushes, LUTs etc? Taking a backup before resetting and restoring afterwards, will it restore these?
Thanks.
0 -
Yes, you will loose all that stuff. The problem with making a backup of your corrupted database is that when you restore from it you also restore the corruption you are trying to get rid of. Unless you are absolutely positive you have a backup from before the corruption happened I wouldn't use one to restore. I would rebuild everything from scratch. It's the only way to be sure you have clean data to work with.
0 -
It makes sense, Brian. You never know how corruptions initiate and evolve.
Thanks to both for your support.
0 -
Unfortunately, I am back. I did the reset, which did not erase neither my catalogs nor my presets, brushes, LUTs etc. I really did not understand what happened, but the problem persists. The app crashes arbitrarily (meaning I have not been able to find a pattern) in various points of the edit workflow.
0 -
Here is the process I use to manually remove the program and ALL its components. This will not remove your edits which are also stored in the .on1 sidecar files.
- Uninstall via the Add/Remove Programs
- Remove the C:\Program Files\ON1\ON1 Photo RAW 20xx directory
- Remove the directories with "20xx" in their names located in C:\ProgramData\ON1
- Remove the directories with "20xx" in their names located in C:\Users\<user>\AppData\Roaming\ON1
- Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Photo RAW 20xx.lrplugin
- Remove this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\Modules\ON1 Resize 20xx-suite.lrplugin
- Remove the 20xx files in this directory C:\Users\<user>\AppData\Roaming\Adobe\Lightroom\External Editor Presets
- Remove the 20xx files in this directory C:\Program Files\Common Files\Adobe\Plug-Ins\CC
0 -
Thanks a lot Brian. Will go this route after a last effort to restore a backup taken a couple of weeks ago.
0 -
For completeness, to say that nothing worked and I have opened a ticket with Support.
Btw, the clean install, as per your guidelines, did not erase neither my catalogued folders nor any presets, etc. I wonder whether the clean install should not mean “clean as if this is the very first PR install on the system”. I suspect that a portion of the DB remains in the system.
In any case, thanks again.0 -
Then you did not clear out your C:\Users\<user>\AppData\Roaming\ON1 folder. That is where ALL your user data is stored. Delete that and it's all gone. (Except sidecars of course.)
If you did delete that entire folder and things remained there is something seriously wrong with your system.
0 -
I did delete all directories with 2022 in their names located in that folder. Not the entire folder.
0 -
Then it migrated your stuff from 2021 and you should be OK. Did you see the message about migration when you first ran the program after deleting everything?
0 -
yes
0 -
Try running the program and see if the crashing is gone.
0 -
It is not. It is exactly the same behaviour as before.
0 -
You're going to have to work this one out with support. Maybe ask them for the 2022.0 installer if that was working for you.
One thing we haven't covered is your system specs. What kind of computer are you running, what video card, amount of RAM, etc.
0 -
Funny thing, even the 2022.1 was working well up until yesterday. I checked whether there were some funny Win11 updates today, but there was none during the last days.
My system: Intel i7-8750, 24GB RAM, Nvidia GTX 1050Ti 4GB, 500GB SSD, 1TB HHD
0 -
Assuming data corruption is the problem, the only option we haven't covered is the corruption was either migrated or introduced during the migration. It doesn't seem likely at this point but if you want to be thorough you can either delete those older 202x folders from your user data, or move them to another holding folder where the program won't see them so the migration doesn't happen. Get rid of the 2022 folders again of course.
I can't think of anything else to try, sorry.
0 -
Thanks Brian. You have already done a lot. As I said, I have already opened a ticket with support and I will take it from there.
Thanks again.
PS. I checked the Event Viewer and found out some errors related to the crashes. Without being an expert, I saw a dll crashing. I have sent it to support for their review.
0 -
Is the 500GB SSD your system disk (C Drive)? If yes, do you have a lot of software programs loaded up? How much space is left? Are your photo catalogs on a different disk drive? So, I guess basically I am asking of your system drive is running out of space? Just a thought when I saw that.
0 -
The disk is almost 50% empty…
in any case, Support suggested that I do a clean install (deleting every trace of the past): I did it and everything works fine again. I did lose my catalogs, imported presets, brushes, etc, keywords et Al, but now my workflow is smooth again.Thanks.
0
Please sign in to leave a comment.
Comments
21 comments